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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
fritzmp2
8/9/2019
AC went out in August so all contractors were booked out. Select Home allowed me to find a contractor out of network and gave approval for the repairs over the phone.

C
Connie S
8/9/2019
This call was helpful to correct a call I made July 29 about a billing problem. Everything that was discussed was supposedly solved. Nothing!!! Was done. This guy today was a lot more professional if the problem is solved is yet to see. But he seemed to care about my problem which was on their end not mine. Billed wrong.

P
Pamela L
8/9/2019
The service light came on and wouldnt go off on my dish washer. A claim service call was issued and it turned out to be that the electric in the door malfunctioned. It was covered in the repair to install a new door.

J
Jarkeshia M
8/9/2019
The customer service representative was very helpful, our repair not so cordial or great.

D
Delia T
8/8/2019
Prompt service! I’m so glad to have this insurance, thanks a lot!

S
Shelly M
8/8/2019
The phone call to place a claim. was very helpful, and the service representative was patient. I am just waiting to see how the service will go.

D
Donna L
8/8/2019
So far Select Home warranty has been easy to deal with once a claims manager is assigned. It is important to know what the policy covers because it is not across the board coverage. The only disappointment is the slowness of approval once the technician diagnoses the problem.

J
John S
8/8/2019
The phone call to set up the claim was easy but was quite disappointed with the outcome. Toilet was making a strange noise like it was struggling to flush. The contracted plumber identified the issue as being a water pressure valve where our water heater is. Around 30 mins after the plumber sent in the work order to Select for having the valve replaced, I received an email stating the following: After a Review of the diagnosis concerning the specific issue with your unit, it has been determined that your Policy Does Not Cover this issue, the unit needs a valve replaced and valve related issues are not covered by your policy. I was disappointed as we have the Platinum package in hopes to... Read More

Kelli A
8/8/2019
Always a fight to get anything covered. I won’t be going using select home warranty ever again. I don’t recommend them. They are the worst!!😡

M
Ms.Perkins
8/8/2019
The customer service team is always pleasant and ensure they understand the issue.

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