Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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I spoke with a man named Bob. He was kind and helpful. He tried to explain everything about how the claim process works. Nice guy. Seemed to care about me and what I was thinking.
My concern is the delay in getting approval. The contractor comes out and calls in the diagnosis. Then I have to wait for a phone call/email for up to 48hrs to see if they'll cover the repair. Yet it's in my manual as covered. Then I have to send pictures. Now I'm waiting again for another 24-48 hours. Instead of talking to the technician, getting the diagnosis and then moving on to the next step. So much longer than American Home Shield's process. I can see why they have 373 negative reviews.
Thank you, Joseph, for the refrigerator repairs! I hope that corporate only charges me the service fee, but you fixed the freezer and fridge!
Quick and efficient service from Select and from service provider. Repairman was courteous and efficient and washer was back operating in a reasonable amount of time.
I have had their service for about 9 mo, called them on June 26 to have fringe serviced at our rental property. It took about a week to get a tech out and he diagnosed the problem as a control board and the price was 400.00 to fix. 1 week later I called Select to find out what was going on and they told me that $400 was to much to pay for a 9 year old refrigerator and that they approved $225 that i could use towards the repair or i could buy a new 1. Of coarse i was mad and told them that I wanted to cancel the plan and get my money back so they kicked up the $225 to $300. At same time the manager told me I would still be charged for the 9 month's. So we decided to have the repair done... Read More
I submitted a claim for a AC repair which turned out that the whole unit needed to be replaced. I supplied 3 plus years of maintenance receipts. I also submitted the diagnosis and the receipt for the replacement. I was then told by the claims department that I would only be getting $150 out of $2000 (which is the max payout). This has been going on for over a year and still have not receive any type of reimbursement. I keep getting told that they are reviewing the claim.
When I first got this warranty I wanted to save money if any of my appliance broke and for 400 bucks it certainly is a steal. I got a replacement door on my dish washer installed one week ago and am happy with Select's service team.
In the night I had to make a claim for water leaking in the bathroom. I was able to reach someone and have them speak with a supervisor to get things expressed. I appreciate the good quality of the repair and service they offered to me and my family.
Not sure how this company is a top warranty company because they are the worst, they don't cover NOTHING even if you pay for the best coverage, the Platinum Plan, the one that "supposed to cover everything". My a/c started acting weird about 3 weeks ago yes they send a technician out he diagnosis it, I needed a blower as well as freion, which is needed to o keep the home cool, they don't even cover that, so $357 comes out of my pocket but while adding the coolant it's determined that I need another part which keeps the coolant in, a metering devise, well guess what they don't cover that either. This is the worst company, I'm going to have to overall come out of $1000. I guess you get what... Read More
Be very wary of this company. They are very good at not telling you the whole truth about your contract, claims process, and exclusions. Additionally, the Technicians they send are not trustworthy, and all follow up phone calls are mishandled and offer a lot of double speak. Do not trust anything anyone tells you since they lack integrity.
I am cancelling my warranty with them and going back to American Home Shield or Choice. I have had a home warranty for 2 yrs previously, with no claims at all.
Staff and service department our great on keeping me up to date the whole time through a claim. My claim was also provided with no hassle and a final end results that keeps me confident in their services. Three claims and three good experiences- thumbs up!
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