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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
Khalil A
6/15/2019
The technician did a good job. I was very satisfied with the service provided

S
Steven L
6/15/2019
Fantastic service. Took care of situation no problems. Best ever. Will recommend to everyone.

C
Carolyn a
6/15/2019
Customer service tech was courteous and helpful. Had a good experience. Good job overall.

J
Jennifer D
6/15/2019
Made my first claim today. The agent was caring and supportive. She processed the claim quickly.

Dani M
6/14/2019
Easy to reach someone to get help. Wishing I had a contracted provider same day to start my repairs.

Lucy C
6/14/2019
Not satisfied at all with their service. It started off with me calling in for help with a claim, and I was very rudely told that I did not have an existing policy with them. Lady claimed she had looked with my name as well as my address and I just didn't have a policy with them (which I did). It took me contacting my Title company who were the ones that initially submitted payment. After title company got in touch with them, they were "magically" able to find my active policy. Needless to say it was a headache just to get them to find my policy. On top of all that, they denied the 3 claims that I made to them, which I thought made no sense, because they won't even cover simple... Read More

John S
6/14/2019
From the beginning of starting this policy, I have nothing but good things to say about Select Home Warranty. The customer service rep who helped me buy my warranty was informative and extremely professional and very nice to deal with. When I had issues with my a/c unit, I contacted Select and they sent someone out to help fix the issue. Thank you Select Home Warranty!!

L
Laura
6/14/2019
Been with this company for two years and fast service!!! Nice customer service also!!!

Deborah S
6/14/2019
Seems to be doing ok. Communication between parties could be better and their phone workers shouldn't have such strong foreign accents. Couldn't explain to me what was covered on in the Duct Work part of my coverage, just kept telling me what wasn't covered and why my claim was being denied under the AC coverage.

J
Jason Z
6/14/2019
Water heater was making a strange noise and giving me poor hot water. My claim and service call left me happy. The knob oddly enough got to hot and warped a bit and moved to a lower temperture. Strange but glad it was warranted.

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