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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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C
Cynthia T
2/4/2019
Services is ok. At least they try to make every effort to correct the problem. If I may suggest, a better form of communication would make things more easier.

H
Hilario a
2/4/2019
Yeah I’m happy with this company I will recommend to someone else and when I got issues they responded perfectly.

Alexandra H
2/4/2019
Used my warranty for the first time following a malfunction of my garage door opener. The service provider was prompt in responding and got to our home within 72 hours. Work was done well and for a reasonable fee.

S
Samantha P
2/4/2019
Select signed me up with a platinum a few months back. Great appliance repair solution for a budget conscience person. We pay $400 a year and the service call fee is a little high at 65 bucks but we sitll find it very useful when making more than two repairs per year.

A
Anya B
2/4/2019
They have been very responsive for repairs in reference to my dish washer and my garage door opener. It was two different claims that were 5 months apart. On the dish washer parts were replaced and on the garage it was reoiled and unjammed.

E
EW
2/1/2019
I am inclined to believe the reviews are from the employees. I am forced to put a star, when Select Home Warranty does not deserve the one star. All managers eat lunch at the same time - and some don't get back until 5pm. What kind of business takes the paying customers money and turn around and tell the paying customer to do what Select Home Warranty is paid to do? Ingenious business SCAM. Not to mention the great customer service agent "Yvette" who doesn't want to say anything inappropriate over the phone" my guess, because it's being recorded.

Paul L
2/1/2019
worst company every. Most of the reviews are fake!!!!!!!!!!!!!! My Microwave/oven ($5000) went out on me. They got a tech within 24hrs and cost $125 for the fee. Took a month to get a response after numerous of phone calls to them to get a replacement of $95 reimburse . DO NOT USE THEM AS THEY ARE A SCAM ARTIST!!!!!!!!!!!! ALL REVIEWS ON HERE ARE FAKE!!!!!!!!!!!!!!!!!

C
Cindi V
1/31/2019
Very pleased with the customer care when I called in recently .

K
Katherine
1/31/2019
Service was done in a timely manner and staff answered questions and was courteous . Repair team was great !

M
Maryjane H
1/31/2019
Always friendly on the phone when making claims and always give great companies to do the repair work. I am a 3 year customer going strong. Worth the $400 price to cover my appliances and other basics around the house.

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