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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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L
Lucy H
12/28/2018
Select has helped my family on numerous occasions. From my dryer claim to my electrical outage-I have had nothing but pleasant experiences for over two years now and I would not change a thing about using them. Great company!

F
Frank G
12/28/2018
Thanks in everyway for taking my claim and fulfilling it in two days. I was worried about having a leaky faucet and water waste. Your plumbers are excellent guys.

T
Tex M
12/27/2018
I started a claim just a week ago and they processed my claim to be completed on the 24th. The time was incredible! The service repair was a pretty easy replacement of my thermo and took about 20 minutes. I have nothing but good things to say about my claim.

A
Alex B
12/27/2018
Our home is 3 floors with two kitchens. Things break and we ordered a warranty because of this. Low and behold Select has been used twice in our two year plan. Both occasions have great results thanks in no small part to excellent service member. My hats off to you!

M
Max L
12/26/2018
Next friend to ask me about house repair I am going to tell them to use Select Home warranty! It was like a xmas gift that you came and just said "we will give you a new dish washer" that is totally awesome! Thanks.

J
Jaun M
12/26/2018
They made me rest easy by coming before Christmas and quickly fixing the stove. I won't forget how nice they were in making my claim easy and convenient for my family.

J
Joey G
12/25/2018
I ordered a Select warranty almost 4 years ago and am going to gladfully renew. They just finished up another sucessful job on an appliance. This time around it was my automatic hot water built into the sink. It stopped giving hot water. They had no issue replacing the thing with a brand new one they could supply.

D
Dennis M
12/24/2018
Our gutters got clogged and needed emptying out. Select help us out and found us a roofer in the next town over. The worksmanship was warrantied and done really well.

N
Nick O
12/24/2018
Fixing my shower leak was done by a highly skilled plumber. It did not cost me anything and having this warranty is certainly something I recommend.

I
Iara S
12/21/2018
Somehow I had fan failure in my heat unit. The platinum warranty covered parts and labor on a new blade. I had to wait 4 days for them to find a replacement fan. It was a long time to wait in cold but beside that everything else was worth it especially knowing normally this would cost far more to do.

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