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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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L
Luke
5/13/2018
The company is fairly easy to work with however their policy is too limited in scope. Basic issues such as air conditioner Freon leaks and broken springs on the garage door are not covered. Most major breakdowns are covered but the minor breakdowns we all experience are not.

D
D. T
5/13/2018
If I could give this company zero stars, I would. This company comes up with ways to not pay claims. If you are smart you would run. I am reporting them to the Attorney general for my state. This company gives a new meaning for the word FRAUD! I paid for a 3 year contract and every time I called for repair, I was not provided service or they could not find a contractor.

L
Laleen
5/12/2018
Abraham did well explaining several options for me, including getting a better rate than originally stated. I'll have longer coverage at a more affordable rate. When I asked him to slow down, it helped so I could ponder the choices. By asking for my credit card several times, it felt a bit pushy. Overall, Abraham was very knowledgeable.

M
Mike
5/12/2018
Very knowledgeable and friendly. They were also very quick to respond to me. I would recommend using them.

C
Carmen L
5/12/2018
Very helpful for me! Tried everything he could to give what I needed.

J
Julianne
5/12/2018
Fantastic customer service! The process was clear and easy, and the customer service representative was very courteous and helpful.

R
Ruthann
5/12/2018
Adam was nice. He told me all the options of offers. Since I had a very bad experience with Choice Home Warranty he said he would give me a one time free service call when needed. I hope the switch proves to be a good switch.

M
Mary A
5/12/2018
Why won't anyone help us? Our washer broke 8 days ago on a Friday. Repairman came Monday morning and submitted his paperwork on Tuesday. Tuesday afternoon my husband called you and you said you didn't have it. My hubby sent you a copy of what the repair guy sent both him and you. Within 5 minutes we got a form email saying you received everything and someone would contact us in 24-48 hours. Hubby has placed at least 3 calls since...everyone saying essentially it is another department's fault. 8 days now of no washer...and since I do it only once a week (Fridays), it has been 2 week's worth of close. Took 4 loads to a laundromat yesterday because you do not honor your own contract.... Read More

C
Charles W
5/11/2018
They answered all my questions. She was very nice, polite and professional.

W
Wanda
5/11/2018
Abraham was great and professional in our conversation. He offered me several options to get the best deal for us available. He answered my all my questions. I initially asked him to speak a bit slower and he was very polite and did just that. I hope any other dealings in the future will be as pleasant as this one was.

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