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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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R
rmitten
5/11/2018
Kevin was great and very Professional. He advised on all of the plans that were available and signed me up in now time. I live in California but just purchase a house in Florida and Kevin had no problems initiating the Home Warranty Contract for my Florida Home. he advised that the Contract would take affect on Jun 10, 2018 and if anything should happen I certainly could cancel the contract anytime before Jun 10th. Great experience.

D
D W
5/11/2018
Zach was very informative and very helpful in selecting my plan. I wish I could have afforded the multi year plan.

D
Debbie B
5/11/2018
He seemed to be in a hurry. didn’t get to ask some questions . He was kind though!

S
Susan G
5/11/2018
I am a senior on a limited budget. Fred was very patient explaining coverage and he took the time to check on money saving options available at this time. Thank you Fred you earned my business.

R
Ren
5/11/2018
Friendly, helpful and no pressure. Glad I called. Bought the 3 year program for my sons and their first home. Thanks!

B
Baby A
5/11/2018
This is my second year with Select Home Warranty and I can say overall does a good job. They are very reliable, and I’m giving a thumbs up to everyone from their Sales especially to Belinda for introducing this Home Warranty to me, to the friendly Customer Service and for their awesome Contractor. They are affordable and don’t have high deductible. Will give 100% recommendation.

L
Latricia K
5/11/2018
Andrew was very helpful and answered all my questions about the warranty and the call was very quickly answered

L
Latearious p
5/11/2018
I am new to this home warranty company but so far its been ok and pretty cheap.

E
Erica F
5/11/2018
I have been with Select Home Warranty for 5 years. And it is the longest time I ever had with a home warranty. I kept renewing with SHW year after year because they have not given me any reason not to renew. They have been reliable no matter what time or day of the year. Their customer service has been polite and patient. Their contractors were wonderful and skillful. Definitely, I have no reason to change my home warranty company.

L
Leona S
5/11/2018
Select is a reputable company that provides a reasonably priced product and does what they say they're going to do. What more could anyone ask for?

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