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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
S
Shawn F
3/7/2018
My review is based on 3 claims, One on a microwave oven, one on a wall oven and one on a toilet that would not flush. Each professional sent out did a job better than expected and makes me confident in buying this warranty.

R
Ramon F
3/7/2018
Best service I have ever had dealing with a contract! They always Nickle and dime me and in this case they can't! I give them the call fee and they handle and fix the rest. The work had a warranty too from another mishap. Excellent.

S
Sybal B
3/7/2018
Now my policy is up for renewal and before I renewed I made a claim. They came in no time to fix the dish washer and my whole claim was handled with care. Suffice to say I will renew when they contact me.

R
Rosa J
3/7/2018
Sammy thanks for setting me up with a policy and after a month helping setup my first claim. It went really well and I am glad to have signed up with you.

M
Malya E
3/6/2018
My wife and I will give you the thumbs up for coming out in 5 days to fix the electric box and replacing half the circuit breakers that broke during a storm. This is why we signed up and glad you kept us informed during the process.

V
Vivian M
3/5/2018
Mother board or whatever you would call the board in my refridgerator froze and broke. Never even knew this could happen. Appliance specialist ordered and job done was terrific.

A
Art L
3/5/2018
I was presented with a choice between repair of a $1000 unit or a $350 refund toward a new unit because of depreciation. I accepted the repair. The buy out was just far to low and forced me to keep my old unit.

G
Gina H
3/5/2018
Heat when out and Select's company took 3 days to get the heat working again. In the meantime I had to use electric heaters. Bit annoying but overall good.

M
Margie F
3/2/2018
I am used to appliances at this point lasting a year the warranty coming and then it going kapput. Manufacturers must make these things to die after a year. Glad I have this warranty and glad they have come whenever I needed service.

I
Ilan T
3/2/2018
On January the 14th I had my standalone wash machine upgraded. It has a dial on it that lets me do a hot wash-the problem only cold water. The original pipe was a crossed pipe-a plumber was ordered and he had to fix an issue with the mechanics. Great Results from all provided.

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