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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Shelly H
3/1/2018
Terrible service! Our front load washer went out and they "offered" us $150 to repair or replace it even though it stated clearly in our policy that "all modules, components and parts necessary to the functionality of the washer" were covered. I've tried to call MULTIPLE times and get the runaround!

J
Jacob A
3/1/2018
The connecting line from the water to the ice maker under my fridge got damaged and SHW sent me a plumber who replaced the part. He did a job that took about 25 minutes-quick

M
Mat G
3/1/2018
trouble free replacement on a panel that would not stay closed on my HVAC unit. 5 days for appointment and then received call that he would be on time helped me a lot cause I was busy

C
Casie B
3/1/2018
You get what you pay for in regards to speed of service. My monthly fee is $30 and I have had a couple claims and each takes about two weeks to get the job done. The workers that come do their job in a short amount of time once they finally arrive. I recommend if you really have patients and are looking for the best price.

Diane L
2/28/2018
I will NEVER purchase Select Home Warranty again!!! Our stand alone ice maker needed repair. First it took TWO months for them to send someone out to fix it. The invoice was for $423.20. Select stated that they will only pay for $150.00 of the invoice. We have a $2,500 ice maker and if they "replaced" it we would get a "basic builder grade unit." She couldn't give the name of a unit that would or could be used. I spoke with Farjana, at Select, who explained all of this to me (not very clearly). It wouldn't necessarily fit under out counter where the current one is located. I asked where it would be put and she said anywhere. She doesn't seem to understand that it needs a water... Read More

S
Sandra C
2/28/2018
Financially this product has been worth the cost. The previous summer did I have a problem with my pool and my coverage repaired it. This winter my boiler was spitting smoke and a rep came and repaired that too. A+ service

M
Mercer B
2/28/2018
Years ago my home had a flood and the insurance guy told me that this could have been avoided if the sink was repaired sooner. From then on I scoured online to find a service like this one. Now they take care of my plumbing needs on a yearly basis and for 5 years now its been working.

G
Gloria T
2/28/2018
Terrific! Why for me? I started my policy after bad experiences with roofers in the area. My focus was to have a middle man and to date all the delivered places have been great.

H
Holly G
2/27/2018
Prestigious Home Repairs was sent to me from Select Home Warranty. I would rather the overall experience as good. They were late to the appointment-did a good job and answered all my questions.

O
Olivia B
2/26/2018
My stainless steal Thor stove broke only after a year. It was very east to start a claim and having an appointment setup from Select Home Warranty. The technician was easily able to find the bulb since its such a new unit and install it with ease on the same day of repair.

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