Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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3.75 stars is enough for this company. I have had this warranty now for 2 years. The beginners cost of $400 for the year is pretty cheap and they do cover work being done but I have only made 3 claims and each one the process was slow ranging from a week to a week and a half.
There good-Some delays in handling my plumbing claim and payments at first and after I called back twice everything was sent and paid out to me.
Streamlined web system, service call fast and great help when asking very detail oriented questions. Policy order was 36 hours and repair was done in an hour. Reference: my garage door.
I maybe critical but when I have to call back three times to get an appointment it gets really cumbersome. It took 3 days to get a technician to repair the water heater. Repair was done on a Saturday and was a 3 hours ordeal. Nice job was done on that and the tech should be commended.
3 factors made me decide to give Select Warranty a very good rating. They had a good network, not great but good. They need to get more sponsors in my area. The phone service was slow to answer. The technician was on time and his work was better than expected and has been running so far through the winter.
I wrote this review because of the 3 times I called them, only once they sent me a plumber. The calls were very friendly with short hold times. The one plumber found a cracked pipe under the house and unwelded and put a new pipe cast in an hour.
There is no good comments because this company is dishonest. They do not pay your claims. All they do is take your money. When you file a claim the stall and are so difficult to work with you finally give up. I have been 9 days without hot water. I have nothing good to say but will forewarn others on every site possible.
I'm not sure who these people are with the positive reviews but I find Select Home Warranty to be very passive and of little help in getting a service company to my home when a repair is needed. To me it seems they use vendors who will fill an order when there's nothing else to do. I don't feel like SHW is on my side. I am currently waiting for a plumber to fix a backed up sink and dishwasher and have been waiting for 5 days. Each time I call SHW they tell me something different. Now I'm told it will be another 24 hours. As it is now Friday I don't anticipate any resolution until next week.
Trust me who ever is posting that y'all r one of the best company out there is wrong . Y'all r the worst. Pls do not do not get a policy from them check BBB it will tell u how man angry clients have been screwed over like me. I been waiting 3 weeks for my appliance to get fix. Every time I call they tell me pls allow another 24 to 48 hrs. They don't have enough contractors in my area. Waiting for avail. It's only a dishwasher. Go to Total protection they r the best.
My mom and 3 kids live with me and I opted for a warranty to protect the home. Glad that SHW is around, they picked 2 great companies in my area to come and repair things for me and the staff on call is very helpful. thanks
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