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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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M
Mal L
2/16/2018
We feel that the cost of the warranty is fair at $499 for our double family home. Downstairs they have came and looked the gas range and ensured it has good function and up here they were good working on the washing machine. Both done on same day. 1 year customer

S
Shawn L
2/15/2018
We find with having two kids that having a plan with Select saves us the aggravation when accidents and mishaps happen which has happened twice with things breaking from "wear and tear" without this protection, we would have lost a good deal of money.

B
Barry F
2/15/2018
REALLY impressed that they actually listened to my problems, called me back and had a plan on how to deal with it. Recommend that you have more phone staff so wait times aren't more than 10 minutes, gets long.

K
Kyle M
2/13/2018
three years ago my real estate agent recommended me Select Home Warranty and I have been a customer ever since. The house came equipped with fairly new appliances. it only took a year before they started giving me problems. first was the dish washer, followed by microwave and lastly the oven. each repair was covered and they did a pretty great job.

H
Henry S
2/13/2018
I am retired and on a very fixed budget with my wife. My platinum care package was $500 and it has since saved me the chores of finding a roofer and a plumber. They covered the repairs and I just had to pay the deductible of $45. Henry

L
Laura B
2/13/2018
My advice is to get a good deal with them when you first signup. I haggled them and only pay $35 a month and if I add up the estimate of costs they paid out I am finding an amazing value. My fridge and freezer alone was worth it.

J
Joshua C
2/13/2018
Rating select great is easy after the past 2 weeks of arranging a replacement garage door at their cost less my deductible. My yearly rate plus deductible saved me a good $400 on the replacement and they were very easy going about it and sending me a check in 30 days. Kudos.

R
Roger Z
2/12/2018
Not bad, I think what makes the deal not so perfect is the cost of the $60 service call fee. When I had my oven issue and I added the cost for that month with my monthly fee it seemed a little much. On the pluser side the work was done professionally and I am happy after all these months with its continued functioning.

B
Barbie D
2/12/2018
I am totally enthralled with the replacement of my water heater. I am so glad that Select warranty is only $60 a month and protects me where the insurance company would not!

B
Benny A
2/12/2018
As a customer of 8 months I had only 2 contractors in this time which were both professional that came from SHW. SHW intervened in the second claim because I voiced concerns with the contractor and they helped change a worrisome situation into a good overall outcome.

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