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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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J
Jeffrey P
1/29/2018
The garage door would not open all morning. I contacted the contractor same day and setup an appointment through Select Home Warranty. Problem was resolved, good communication fast turn around time two days.

K
Kay R
1/26/2018
I am a customer of SHW for 4 or 5 year and happy that I signed up on an email promotion I received. My front loader and microwave had gone out on me when my sister was living with me. I just had to call them and in tops 1 day they brought a nice young man over who was handled my claim.

R
Ricardo M
1/24/2018
Select Home Warranty sent me a technician that was very helpful in applying his plumbing expertise and fixing my non functioning spa pool. 2 total weeks it for all the parts and labor to be complete. The company that installed the actual tub no longer was in my area and I am pretty glad they found someone who had the right experience to handle this job. I would have liked for it to be done sooner but I understand that this type of task is not the norm.

Malinda E
1/24/2018
I have waited 3 weeks for a technician to come repair my stove and no one has come. They only have one contractor in Dayton OH. I call customer service and keep getting the run around that someone will call me in 24 hours. Worst warranty company I have ever had in all the time I owned a home.

N
Nancy U
1/24/2018
I was freezing when my heater stopped pushing out hot are(only cold was coming). My contact with SHW was to my satisfaction. They had a technician call me in one day. He promised me a speedy repair in another day. He came that night and was able to temporarily get it working while her ordered some new parts. It took another day and he came back and completed the job and I am very happy with the service provided.

D
Diane
1/23/2018
This is the worst home warranty ever!!! Do not use these people!!! They lie and rip you off! Put in a claim, have been getting the run around for weeks, finally someone comes out and then they want to charge you for everything! What's the point of having this warranty! The customer service people are nasty and have no clue what they are talking about... Read the fine print people! They cover NOTHING!!

L
Lana B
1/22/2018
SHW in service and knowledge is reliable. 24 hours from my initial call I received a follow up call with a technician name and phone number. I had to call the technician and setup an appointment for the next day. The plumbing issue was done very well and this is why I will renew this fall.

R
Robert H
1/18/2018
Great reps on the fast and service was professional. The AC was repaired by Terminal Heating and Cooling and they did a real good job. We were told many tips on maintenance and all our questions were satisfied when we asked.

A
Angela M
1/18/2018
Overall my past few experience with SHW and plumbing has been positive and I could recommend them. The automated phone system was easy to setup appointments with and I did receive good response times for 4-6 hours. The plumber that came I have had do 3 claims. He diagnosis things pretty quick. It took him 10 minutes to empty out the bathroom trap. Also winds caused vent issues. He told me how to drain it myself and showed me. Great serviceman.

E
Edwardo Z
1/18/2018
Excellent experience with the last service call. The contractor gave me a call in a day after making my call to the SHW number. The appointment was on time and he was professional. He fixed the problem and all the details of the diagnosis were explained to me. He wan't completely done though and continued to check other connectors to ensure future function saving me time in the future of worries.

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