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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
B
BOB
1/8/2018
I Paid my annual Premium over 6 months ago, I have never had a claim until this weekend. I called and I was told I would get a e-mail from a plumbing Co. I waited 48 hours and never heard from someone. I finally called select they said my claim was denied. I asked why I wasn't told that by a phone call or e mail or something. They didn't have an answer so now I have to hire a plumber and see my water bill go high because I waited 2 days and have water running non stop in the bathtub. POOR POOR SERVICE REALLY NO SERVICE. I asked to speak at a supervisor I was put on hold for over 20 minutes and then the I was discounted. Some other person wrote about this as well I am... Read More

C
Chris
1/7/2018
I am a Realtor who has recommended hundreds of home warrantees and THIS IS THE WORST! The service is horrific. We waited 8+ days for a frig tech; 14+ days for a garage door opener tech, dozens of phone calls, many 45+ minutes on hold, no return calls and the worst service I have ever experienced. This space is not large enough to describe the details of how truly terrible they are. In 18+ years in real estate, they win the #1 prize for terrible service and fairness. Who leaves a customer on hold for 1 hour 9+ minutes. I will not only not recommend them, but I will continue to recommend against them within the real estate industry. THE WORST!

A
Avi B
1/5/2018
Workmanship is excellent with Region appliances that Select warranty sent to me today. 1 hour work time everything tested and confirmed working by them and me and now the dryer is heating and taking care of the clothes.

L
Leonard S
1/5/2018
I would recommend SHW for the ease of operation when taking in my secondary regridge for repair and maintanance not only was the staff friendly but really experienced in appliances and setting the appointment call was fast.

C
claire c
1/4/2018
I believe this is the worst company I have ever had to deal with, and I am surprised that they are still in business. I would not recommend this company to anyone. Buyer beware. The system requires me to rate them below before I can submit this review I would rate them a negative but am rating them a 1 so this will be posted.

Y
Yona G
1/4/2018
Ticket creation of our claim this Christmas was met with friendly staff who understood what I was going through. They were my santa by saving me $800 over 3 claims over my yearly commitment. Renewal, yes I'll do it

D
Dian B
1/3/2018
What really counts is how Select home warranty handle claims and with five claims in 3 years the protection at Select Home Warranty is some of the best I have received and I highly recommend it for theprice.

I
Ieva P
1/3/2018
Select's family of care Specialist never get annoyed when I called whether the claim was big(just once with my garage) or small(various appliances). This is why my husband and I agreed to stay with them and sign a long commitment.

J
Jared K
1/1/2018
Yesterday my roof started leaking from snow. I just finished with the Roofer and he did a fantastic job. I want to thank you Select for really doing a job well done. I have had a friend with another warranty company who had a really bad experience and I was really reluctant with mine but you came through on your promises.

Diana W
1/1/2018
Stay away from this company. Too many loopholes in contract. Horrible and expensive mistake. Customer service representatives impossible to work with. They cannot think on their own and only respond with talking points. You cannot escalate to a supervisor There are none. To resolve an issue I had to write.

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