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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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D
Dorothy L
12/7/2017
SHW, where to start? Been a long time client. I started back in may 2012 when my central air unit broke down. I decided after forking over $2000 in repairs. I needed to find a service that would help cover the costs if a major repair would come up again. Over those past several years I had one major roof leak caused by hurricane type winds. Those claims I made on the roof were handled proficiently and I received a company that was licensed and insured. I have also had a few appliances repaired such as what happens to most people I would imagine over time, refrigerator problems and was happy with each outcome.

C
Carlos A
12/6/2017
Our experience with Select Home has kept me satisfied and solidified my confidence in the platinum and care 5 year warranty ordered. With my broken fridge I actually got a complete free replacement unit of equal value to my old one! Very ecstatic.

I
Inna H
12/6/2017
Anytime I have a house problem I call my Select technician. She always advises me of the problem and how to fix it and if it's a basic issue I just didn't understand or something where a repair person needs to come out. This extra effort makes my limited knowledge allow me to learn and to not have a serious issue.

A
Alan L
12/6/2017
So my refrigerator was frosting snow all over and I wasn't sure how to get rid of it. The Select Home Warranty I ordered was called for advice and they told me it was a defect and it is covered by my plan. I did not understand this was a major problem and they were honest and brought out a company to make it work again. This is honesty at it's best.

J
Jimmy W
12/5/2017
Probably one of the better warranty companies. I have dealt with one another who kept raising prices on me and wouldn't honor every repair request. Select and me have a good relationship, I pay my bill, they pay my repair costs. Simple and easy the way I like.

J
John M
12/5/2017
Best service I had in a long time from a company. SHW staff was kind and friendly. The contractor was on time and diagnostics were spot on before I even had to explain what I have seen. Work was completed in 2 hours and everything was nice and clean. Renewal, yes please!

Ralph C
12/5/2017
The worst home warranty company I have ever had. I personally think they are scam artist. I had 2 claims neither time could they give me a technician. They have given me the run around on my electrical claim for months still no action. I had a ceiling fan go out . Couldn’t get technicians. Had to buy one send in for refund of $100.00 and still don’t have check and they only will warranty 1 ceiling fan period.

T
Tanja G
12/5/2017
Electric cook top stoves are generally pretty good. I do not know why mine has given me issues over the years. The plan I have covered this range and I was lucky enough to cut a deal with Select giving me a replacement where they paid 50% of the cost.

T
Terra G
12/5/2017
I found Select on Consumer Advocate 2 years ago. I have had some absolutely great claims, meaning they always followed through and never once led me on. There are so many companies out their and I will say SHW earned my respect and trust.

F
Farrah E
12/5/2017
I was very happy with how they planned out and fulfilled my claim. I never had any anxiety and the service representative was on time and understood the job. My faucet became clogged and it is not the first time this has happened and I am glad they didn't make a stink that it was an existing problem and repaired it.

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