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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Oliver N
12/5/2017
Possibly a raccoon got into my central heat unit and cracked a part. The blade kept clicking over and over and would short out after 30 minutes or about. Select covered this as they said during my claim and when the electrician came he temporarily fixed it and ordered a new blade and some other parts. The whole process was 5 days and was very nicely done.

D
Dylan L
12/4/2017
My LG washer and dryer is a one unit standup. I mainly purchased a warranty because these type of units cost more to repair. To extend my warranty through the Manufacturer would have cost $200. for the extra $100 I got all my appliances covered. It hasn't broke but my ice maker has since I bought my warranty from Select and claims did a speedy job getting me a replacement. So it's worked out for the best even though unintentional.

D
Donald P
11/30/2017
Cost of living is high and my mortgage is $4000 per month. This warranty plan saved me when my water heater burst in the middle of the night in August. It's strange it happened in August and I am glad I was covered. I made an agreement that I could buy a new one and Select covered installation. It's nice they are adaptable to the problem.

N
Norbert B
11/30/2017
99% of the time everything runs amazing in my home. Purchased a Select plan on June 18th and my gasket came unhinged. Platinum claims made a call to a network technician who came in 3 days and reinstalled it. It was successful as it still is working and good.

C
Charlie L
11/30/2017
In my area I need a septic tank and they are a real pain to upkeep. I honestly thought I would just move to a different home until I found a warranty program that would deal with the hassle for me when I called. It's been 2 years now and between the great service and the great repair centers sent I have had a recommendable experience.

N
Norien G
11/30/2017
Having a warranty from Select saved me the cost of repairing my oven range wen the light bulb busted. I am very handy so I was able to have the part mailed to me and I installed it. This option is good for saving the deductible.

H
Hank Z
11/30/2017
When my ceiling fan broke my Select Home Warranty covered all parts and labor less the deductible. The total cost saved me about $125 dollars. It would take 3 repairs or so to make this a perfect value. The staff on phone did work hard to setup a claim and get me a product specialist that was a strong point I liked.

W
Woody B
11/30/2017
Several Ads online promoted them as reliable and reputable. My experience to date emulates these claims. They stood behind me when my sink broke and they stood behind me when my garbage disposal wasn't spinning anymore. They deserve my rating they earned it.

W
Wanda N
11/30/2017
Never heard of a home warranty before until my brother kept raving about his brand new refrigerator his warranty covered for a bad motor. I signed up 4 months ago with SHW and I just had a great experience in them fixing a leak for me. It took 2 days to get someone here and he was clean and precise. I also am a happy customer!

P
Paul K
11/30/2017
My water heater is fairly newly installed. I ordered a Warranty to protect it from damage. The plan I ordered had protection on my water heater. The pipe going in started leaking and wasn't installed properly. I made a claim with Select and they helped get it to stop leaking until the next afternoon. The plumber they brought in was efficient and clean. Very happy with the service all around.

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