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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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J
Josh G
11/30/2017
My family was worried and of course so was I when the heat in the radiator went out in the basement family room. Select created a quick claim and made a priority plumber come out in 2 days. They emptied a blockage in the pipe and the heat started chugging along again. Very happy with the service request.


W
Wayett K
11/30/2017
I just finished a fantastic situation with Select Home Warranty where my garage door wouldn't open. I feel very blessed that the technician got approval to install a brand new door! I certainly recommend them to my friends when I see them.


D
Donna H
11/29/2017
It's been 8 months and I have only gotten a system cleaning out of my warranty. It was a nice experience and I hope they continue to stand by my warranty plan. I pay on a monthly basis so the cost has been not very high on a gold plan.


E
Erika A
11/29/2017
I am very busy with work and I needed some protection for when I need someone to deal with problems. I feel safe and protected with my warranty plan and I had two calls and one actual repair claim made. They attended to my needs and gave me clear instructions how to get the problem under control.


Y
Yani T
11/29/2017
After 5 years I can say about 85% of the techs are great and 15% get the job done. It's a good insurance protection package so overall a great bang for the dollar. I can say the staff when I call is always very friendly and helpful on my platinum care plan.


A
Aber J
11/29/2017
Marvelous. Our Whirlpool bathtub was not bubbling anymore and we wanted to have a nice romantic weekend. I called and requested if someone could come in within 2 days and they delivered. A whirlpool expert came in on Friday and water got on an internal part and he managed to pry it out and very luckily he had the part in stock and came back(he was very local). Thank you!


B
Borat R
11/29/2017
The work performed was professional in nature and the technician arrived a few minutes early. My food was about to spoil and I had $100 worth of food in there. The actual cord to the wall was damaged and he was able to do a partial repair and come back the following day and replace the board with electric plug adapter. I watched the job done and it was done well from what I can tell.


J
Jerome G
11/29/2017
In early 2017 I had 3 seperate times that SHW scheduled repairs in my home. An A/C unit died during the hot times of the summer and a failed Water pump that was leaking. The A/C was promptly repaired and the technician made a through check of all the other parts. On the second occasion number 2 the water pump cause a leak on the new cabinets and things were dried out and pipe replaced.


T
Tobi B
11/28/2017
The dispatched repair person fix my clothes dryer. He was prompt and had great knowledge of dryers in general. He gave suggestions on how to keep the unit clean from stuff that could jam the machine again so that future problems would be averted.


R
Roger H
11/28/2017
Our repair the the recent main drain line was clogged again! The person hired personally did a lousy job. the plumbing company inspected the line with video and saw a major blockage and pipe rot. They fished out the entire pipe and replace the section that needed it.



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