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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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J
J R
9/27/2017
Not all things were right with my Septic system and I had to call up the claims department to handle my request. The septic system is a messy affair but the repair technician was an expert and was able to set it right with ease. The service provided by Select is exemplary.

L
Laura E
9/27/2017
The AC that came along with the new house looked to be breathing its last. The home warranty company sent the technician to check the actual status. He tried his hands at the repairs and finally recommended replacement. The cheque arrived from the company the next day. I call that efficiency.

W
W H
9/27/2017
I bought a new house coupled with Select home warranty but with some issues in the plumbing system. The claims department was considerate enough to allow an expert plumber to have a look at the plumbing. For under $50 I was able to get some changes done to my liking. Thanks Select.

P
Patrick
9/27/2017
Troubled with the service provided by my home warranty, I went in for Select with the recommendation of a friend in my office. On his advice I had gone through the online reviews as well. After 10 months, I am writing a review to emphasize my correct decision. Select has come out with flying colors.

L
Linda A
9/27/2017
I recently bought a second property in an adjoining state. While deciding for the home warranty the mrs. unanimously voted for Select. The decision is backed by the efficient and economical service provided by them in our current home.

J
James G
9/25/2017
My oven didn't bake and I had to postpone my cake. I called Nick and he explained that he had the oven covered under the Select Home Warranty. The claims sent the electrician the very next day and he replaced the heating element. By 11 AM I was baking my cake. Wow that was fast! Select is highly recommended.

E
Edward
9/25/2017
With the winters in mind I checked the water heater and found it not working. Thank God that my Select Home Warranty was in force and I could get it repaired within 3 days. My annual contract helps me to be ready for the future.

K
Katherine
9/25/2017
My sons are very rough with the toilet flushing and what they put into it. They clogged the drain with I don’t know what.. Fortunately my platinum care plan covered the damage they made. Thanks Selects Services

M
Matt L
9/25/2017
It would have cost me $1500 to replace my broken down fridge. Thankfully my home warranty covered a brand new replacement when it died 3 months back. I paid up front for a replacement and after a month I received a reimbursement check of $1200.

T
Timothy B
9/25/2017
So far 3 years- 4 claims and never a problem with Select. Claims has always been patient and the contractors sent have been nothing short then great. I always tell my friends about these people. Two of my friends signed up and also have had good experiences.

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