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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T
Tracy
9/4/2017
When I checked my spending on equipment repair and service charges paid in the previous year, it was an eye opener. I had paid more than 5000 grand and the work done was not to my satisfaction. I simply decided to go in for a warranty plan for one year. 2 claims in the last six months and satisfactory repairs have instilled confidence that I have taken the right step.

A
AJ N
9/4/2017
I had bought a complete set of new lighting fixtures for my house. For replacement I contacted them for service. The electrician was arranged and the replacement was carried out at a very nominal cost.

C
Christian F
9/4/2017
It cost me only US$60 for the service call charges to be paid to the visiting technician. In return I had my Sump pump and well pump back in running condition. A relay had to be replaced along with some wiring change and modification. The spare wiring and relay were available with me. All this was possible because of the home warranty contract purchased by me.

R
Rogelio W
9/4/2017
I called up the claims department to repair my standalone freezer which was not freezing the water. The technician arrived the next day and informed that the compressor had gone and needed a replacement. He issued the report with the compressor change recommendation. The approval was done instantly and the new compressor was delivered in 3 days. I had to pay for the service provided and the gas refilling. The standalone freezer delivered the ice in the morning the very next day. I am pretty happy with the home warranty.

L
Lucinda
9/4/2017
When I did not have a home warranty, I used to pay huge sums of money to get my equipment repaired from the market. With the select's home warranty that I purchased last year, my annual savings amount to $2000. I also get the service from well trained technicians. The change has been in my favor.

S
Stanley
9/4/2017
Besides Greendale, I have properties in Reading MA and Rochester MN. I got a block deal signed with the home warranty company for one year. I am able to handle all the three locations through the internet. Any equipment breakdown is handled centrally and communicated to the claims department. So far so good!

B
Bernard F
9/4/2017
The sales person coerced me into signing the home warranty contract for a year. I thought that I had done a mistake till my Roof leak problem surfaced. I had absolutely no clue on the repair methodology but the expert who attended the fault was a thorough professional and did an excellent job. I called the sales person who sold me the warranty and thanked him too.

T
Thomas
9/4/2017
I never knew that the machine like the clothes washer can also create problems. Water had leaked from one of the hoses and spilled on to an electric part causing a short circuit. The electrician from the home service charged $60 for service and $100 for the rubber hose and the electric relay and my clothes washer was running normally once again. I am happy that I had the platinum planin place much before the incident.

M
Milly L
9/2/2017
I had a bad experience when my AC failed on a hot Summer day. I had no warranty coverage then, I thus paid for the exorbitant repair charges to get it in working order again. Since then I have never failed to take an annual contract with Select Home.

K
Kevin R
9/2/2017
When I bought the house, I had ensured that I subscribe to the 5 year platinum Home Warranty contract. I did some talking with the sales person and also explored the internet to get a good feel of this Home Service. I compared with some other companies but then zeroed on this one and it has maintained its status.

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