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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
J
Jack B
8/22/2017
Don't have many home warranty companies covering this area and that was an issue. The service provided by select employees has been always up to the mark and they are very friendly to discuss the problems faced by me.

C
Catherine
8/22/2017
The home service club has been coming to my aid time and again. The customer service staff is well trained and courteous

B
Beth B
8/22/2017
We had this washing machine working for us for the past six years. When it started giving operating trouble, we thought the claims department would send someone to repair it. The technician told us that the machine was done for good. We got a brand new replacement and we are pretty happy with it.

J
Jack H
8/22/2017
I received my replacement Whirlpool refrigerator today morning as was committed to me by the claims department. The installation was done in a jiffy. Perfect job.

P
Patricia M
8/22/2017
I had a wonderful experience with this home service company. My Sump pump was fixed in a short time and they installed it back even faster. I must say that the work was done with a professional touch and the technician made it look simple. I would like to recommend them.

D
DOn D
8/21/2017
I paid for the extra coverage of a spa, and it's been a month and still no one to service the spa. I call every few days and they tell me to find my own service company. I thought the purpose of a home warranty was for the company to fix problems, not for myself to do it!!!! worst customer service ever!!!!! stay away!!!! RIP OFF doesn't coverage anything, there is a loop hole on their end for every claim. JUNK!!!!!!!

C
Cheryl w
8/21/2017
This is a total scam. Purchased home warranty when we closed on our home. 3 months later had a claim and they said they never received the check from title company so claim not covered. Title company overnighted new check and we then had coverage but not for first claim because they said that was now pre existing. 2 months later a new claim on fridge and they had no one who could fix problem. Said to hire our own and they would reimburse us. Took 2 months of phone calls and arguing to get $197. Took check to there bank to cash because we didn't trust them and guess what. Check no good. This company should be shut down. I can't believe they have great reviews. I got past all the 6 great... Read More

J
John
8/18/2017
The worst customer service in this industry...for taking insurance and renewing Insurance they will keep on calling you. . . when it gets to claims...they have the worst contractors in market...I am dealing with a claim and already called select home warranty 12 times and didn't get any response. ....they are saying they didn't get the diagnosis from contractor...but contractor says he already submitted three times.... Claimed on July 28th for a dryer...today it's August 18th...no response on these guys... this is how bad the service is.... I used another company AHS couple years back they were much better than these guys... As a customer I will never recommend this company to... Read More

Jenn P
8/18/2017
This company is absolutely horrible! They cannot get contractors to help, you can never contacted anyone and when you do they never returned your calls they just continue to give an extension number which leads to no follow up whatsoever. If you like getting the runaround and like being on hold for 30 minutes at a time then this is the company for you! It is less stressful to just flush your money down the toilet.

L
Lance J
8/18/2017
The drains in the home were slow in draining out. The claim was attended by the plumbing expert who was able to set right the drain flows in a matter of few hours. We were impressed and called him again within a period of six months but for a different plumbing issue. Extremely satisfied.

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