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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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D
dustine
7/31/2017
I had recently filed an a/c claim with Select Home Warranty. My a/c claim was processed as quickly as possible and a technician was sent to my home to diagnose and make repairs. The entire process was very smooth and ended in a favorable and positive outcome.

S
Susan B
7/31/2017
Run away. DO NOT CONSIDER. They find a way not to pay your claim.

M
Mary
7/28/2017
My dishwasher was not draining properly. I called Select Home Warranty and filed a claim. The next morning a contractor was at my home fixing the draining issue. The service was impressive. I highly recommend the warranty from Select Home Warranty.

J
Jerome
7/28/2017
My a/c claim was processed and handled as expected. Services were provided by a contractor who repaired the a/c unit for us. Good customer service, friendly staff who answer all your questions.

J
Joyce
7/28/2017
I have this warranty on my home and three rental properties. It takes forever to get someone out to look at the problem, then after that the review process takes much longer than they tell you on the phone. Last two service calls - a dishwasher that wasn't drying the dishes - took a week to resolve and after paying the service fee - the result was FINALLY - they would give me $100 to replace. I replaced - submitted info on line with receipt they got it. Followed up a month later to see where check was - that was 25 days ago and still haven't received. This time - AC unit - takes a week - then they tell me after 4 calls and 5 days after tech has been to my house it's not covered -... Read More

S
Select W  
Official Response

Admin of Select Home Warranty
Joyce, We do apologize for this experience however with the information provided we don't see this account in our system. We would love to help you with your concern. Please call us at 855-267-3532 x 5032.
P
phillip t
7/27/2017
Excellent service. A contractor was hired to repair the stove when it was not heating up properly. The technician had to replace part in the stove that was no longer working and got the approval from SHW the same day. Everything was handled as quickly as possible and the process was very smooth. Great customer service by all.

S
Shannon
7/27/2017
My dryer claim was processed and handled very fast. The contractor repaired the dryer the same day he came out to my house. He was professional the entire time he was in my home and he explained everything that he was doing. So happy I chose Select.

J
Josephine J
7/27/2017
My pool claim was handled very professionally and quickly. The pool contractor arrived on time and repaired my pool equipment. The service was very professional. I was very happy with the work performed by my contractor.

P
Patricia K
7/26/2017
I filed a roof claim with Select Home Warranty and my claim was handled very professionally and without any issues or concerns. A roofer was dispatched to my home who assessed the damages. He called Select Home Warranty while at my home and obtained approval to proceed with repairs. The roofer came back an hour later with the necessary supplies and parts and repaired the small leak we had. I was very impressed with how quickly my claim and services were handled.

K
Kevin S
7/26/2017
Highly recommend Select Home Warranty. I have had nothing but positive experiences with them. This is my third year renewing my warranty and I could not be happier. I know my appliances are in good hands. Each claim filed throughout the years resulted in resolutions and positive experiences.

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