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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Olivia B
7/26/2017
I filed a claim for my stove and SHW really helped me. They found a contractor for me as soon as possible and an appointment was scheduled. The technician saw that the stove needed a lot of repairs and it was not worth the cost of repairs as purchasing a new one would be more cost effective. I spoke with the claims manager at SHW and they reimbursed me towards a replacement stove. I received my reimbursement check yesterday and I am really happy with how my claim was handled.

M
marvin
7/25/2017
Filed a claim for the washing machine. The technician just came back today with the parts to repair it.The washing machine works perfectly now. Thank you SHW.

B
bonnie b
7/25/2017
Filed a claim for the dishwasher on Friday. By Monday morning the technician was at my home repairing it. They provided me with quick, quality service.

A
Andrea
7/25/2017
The technician hired by Select Home Warranty was professional, on time and courteous. He explained what was being done to repair the stove and showed me what happened. My stove is now in excellent condition. I highly recommend Select Home Warranty.

W
Wanda
7/24/2017
I filed a claim for my washing machine. The contractor was able to get approval for the replacement parts and came back the next day to install it. The service was acceptable. The process was fairly quick and no issues.

A
Alex J
7/24/2017
I filed a claim for the pool equipment. A contractor was at my door the next morning fixing the pool equipment. The service was extremely professional without any concerns or issues. My claim was resolved.

Augie F
7/24/2017
Run as fast as you can away from Select Home Warranty; they will do everything they can to not pay a claim. Their best move is if you have a furnace/ AC breakdown with a large bill, they will offer you $150 only. A company that lives up to a BAD REPUTATION!!!!

Select W  
Official Response

Admin of Select Home Warranty
Augie, We do apologize for this experience however with the information provided we don't see this account in our system. We would love to help you with your concern. Please call us at 855-267-3532 x 5032.
C
connie s
7/23/2017
5 stars. The service was exceptional. Top rated contractors are hired to do quality work. I filed 3 claims this year and each claim was handled very well. Each contractor was top rated online. Highly recommend this company.

P
Pamela C
7/23/2017
A plumber was hired by Select Home Warranty to fix the plumbing issues in the master bathroom. The plumber was professional, on time and very polite. He explained what happened and what he was doing to repair the issue. He ended up saying that the plumbing system in my house was old and narrow and to pay attention to what is thrown into the toilet so that the issue doesnt happen again. I was very happy with my service.

E
Emily
7/23/2017
I called SHW yesterday and filed a claim with them. The representative was very polite over the phone and answered all my questions. Today I got a phone call from a contractor requesting to schedule an appointment. I was so happy that my claim was processed very quickly with SHW. Thank you!

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