We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
  1. Home
  2. Home Warranties
  3. Select Review

Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
See Details

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Select Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

4214 Customer Comments & Reviews

Loading Reviews ...
Mildred J
3/8/2017
This is the most God awful place I ever done business with, They took payment from my bank account for 4 months. When I needed my stove repaired, I paid the contractor the 60.00 required for the service call. Contractor said stove needs to be replaced. The company, instead of replacing my stove, said because it is 10 yrs or older we will not replace. They offered me 100.00 towards a new stove. They were argumentative & rude. I was transferred to retention. Because I chose to cancel my policy, they recended the 100.00 towards purchase and there was a 75.00 cancellation fee. Not to mention, the day before I cancelled my policy they drafted my bank acc for 41.xx. They say that will be... Read More

R
rachel
3/7/2017
I recently filed a claim with Select Home Warranty for some pool repairs. The SHW reps were professional and helpful. The contractor that was sent was also professional and he did a very good work. I'd recommend them.

D
Della
3/6/2017
I was very pleased with the fast response to our service request and the technician was right on time. He diagnosed and repaired the problem very quickly. I really appreciate being able to submit service requests online without having to navigate through a call center system.

K
Kimberly
3/6/2017
I submitted a claim online with Select Home Warranty for the refrigerator. Their website is easy to access and to understand. The repair person who came out was very friendly. I would recommend them to a friend.

Patricia
3/6/2017
Read the fine print: They say they put a cap on ac repair but they put a cap on everything!!!! Will offer you at best $100 to pay for the repair. They will take your money while they write "got another sucker" on your contract at their office before you can blink. Don't do it! Don't even call these people. They lie, lie, lie. Now that I have put several bad reviews there will be 2 or 3 good ones trying to make them look good. But they're not. Don't believe the 4 or 5 star reviews. They're bull!!!! Buyer beware!!!!! This company are ripoff artists. More bad reviews than good ones on this website. Go to their Facebook page and read more complaints. They are the worst of the... Read More

Ginny C
3/6/2017
Extremely inept sending our contract. No follow-up. Slow

Jesse H
3/4/2017
Been without a refrigerator for a week. Talked to a supervisor of claims and now it went from no techs in our area because we live in a rural one to they are booked 3 weeks out. Asked for the company they have under contract would not give it out. Then they say they may jave one. I am done with them. Time to get ahold of the attorney generals office.

Bob G
3/3/2017
Select Home Warranty, is quite literally a scam. Their represenatives "claim" that they cover any number of items, but the devil is in the details! They have made provisions in their contract so that they may only cover part, ( if your lucky ), or what they appraise the COVERED repair should be. Example: One HVAC, company was to be dispatched to my home to work my unit. They had worked on it before. I called the company to find out when they could arrive and their response was, " we don't do anything for Select Home Warranty. We sent them a bill for a repair that was to be covered by their company and they paid only part of it". The same is true on a claim that I called in for my garage... Read More

L
lacey
3/2/2017
We filed a claim with Select Home Warranty for the air conditioner a couple of months back and it's been working fine ever since. The technician that came was a pretty good guy, and I had them come out again a week ago to give me an estimate on some more work that needed to be done that's not covered.

B
barbara
3/1/2017
So far, I've had a good experience with Select Home Warranty and everyone there was great. I've had to put in two small claims and they were both resolved promptly and I was satisfied with the results.

Top Rated
Our Partner

🔥 SALE: $150 OFF + 2 Months Free

  • Trusted by Forbes, NerdWallet & MarketWatch
  • Coverage for HVAC Systems & Home Appliances
  • Free Roof Leak Coverage & Multi-Year Discount 
  • Flexible: No Home Inspection Required
  • Hassle-Free Claims Online or by Phone
READ FULL REVIEW >
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons