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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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J
Joseph G
3/20/2017
Terrible coverage. Always lame excuses not to repair due to "Policy", although not substantiated by "Policy". Even when I tried to cancel the policy, spoke with Edward, who was extremely RUDE, talked over me, and refused to disclose the name of his supervisor, continued to talk over me and being rude and condescending. DO NOT TRUST THIS COMPANY.

D
donnalacoursiere
3/16/2017
The contractor that Select Home Warranty arranged to address our heat pump issue showed up promptly, was very thorough, professional, and friendly. He resolved our issue in a timely manner and gave an overall evaluation of our HVAC system.

D
deanna
3/15/2017
I've been with Select Home Warranty for three years. Recently, I had an issue with my air conditioner and I submitted the claim over the phone. The customer service reps I dealt with and the contractors that came were fine.

Y
Yanet S
3/14/2017
Print read their terms. They do not cover labor on any repairs and make you have three years of records to approve a repair. Even if you just purchased the home. Plus terrible customer service and communication.

D
doreen
3/13/2017
My experience with Select Home Warranty has been positive. The contractors are very professional and the service provided is exceptional. The peace of mind that I receive in being a member is great. I know if any mechanical system in my home needs repair or replacement, I am protected.

E
elva
3/13/2017
Everything has been positive with Select Home Warranty. My air conditioner was broken and I filed a claim online with them. I also had a couple of interactions with the SHW representatives and they were nice. The contractors they sent were very nice and did a good job.

S
Sara
3/13/2017
I called Select Home Warranty for my air conditioner. The person I talked to was helpful and knowledgeable. They were out here within a day. The repair guy was nice. He took his time to diagnose the problem and did a good job. I recommend them.

S
steve
3/10/2017
I put in a second request for them to fix my frig. and it's been over 3 weeks and no one has contacted me yet, don't waste your money on this company. They should be following up on claims, it seems like after you pay the yearly premium they don't care about you

M
mitzi
3/9/2017
Working with Select Home Warranty is quick, easy, and reliable. If the item is covered, SHW quickly dispatches a repair company to take care of the issue. You pay the copay and you are done. No hassles or extra paperwork.

R
rosieabundis
3/8/2017
I've used Select Home Warranty in the past. We got them again because we recently bought our home. The whole process of my recent claim was very easy. I made the claim online and within a couple of days, I got a call to schedule someone to come out to take a look. Also, the contractor was professional, on-time, and did what he needed to do.

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