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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T
Theeran
2/5/2017
They require three years of maintenance history. They did not cover any repairs over $400. If minor repairs is what u need this is the company but this is not a company that would cover Ac condenser replacement or water heater replacement. The supervisors are very rude and trained to not pay for needed repairs. They do everything from hanging up on customers to lying and miss leading them. Stay way! Even if it means paying more for another company. I made the mistake of buying a 2 yr plan. Once you pay for it you will not get a refund.

Bach W
2/3/2017
Terrible. I have a 10 year old rental property. Bought this policy in August after I had a problem with my water heater and had it fixed before I bought the policy. The water heater this month February went bad again. Submit a claim with detect home warranty and they decline the claim. Why buy a warranty policy?

S
Shirley R
2/1/2017
The worst home warranty you can ever buy. The whole company is terrible. I have been trying to get my hot water tank fixed for three months, and it hasn't happened yet. They are untrustworthy. I'm about to report the company to the BBB.

S
Susan
1/31/2017
I filed a claim to Select Home Warranty by phone for a washing machine repair. I usually get contacted by their technician within 24 hours and so far, they’ve been very courteous and very responsive. Their work has been very acceptable.

R
Rhonda
1/30/2017
The last claim I filed to Select Home Warranty was about the air conditioner. I do it online all the time and their process was very easy. Their technician usually calls me within 24 hours. They were very good and their service has all been wonderful. I recommend them frequently.

A
Atul C
1/30/2017
This worst warranty company experience. I had problem for my dish washer then Technician came home and Order parts then He told me that company does not cover Labor and He want me pay $ 250.00 labor, So before any one buy this company warranty please check it out. They said on Phone different when If any problem then they said did you read our service contract. PLEASE NAVER BUY THIS COMPANY WARRENTY.

R
Raleesha H
1/29/2017
Select Home Warranty is refusing to replace my AC unit based on improper installation which was done by one of their contracted companies 12/16/16 Select Home sent out Gillard Heating and Air company and the technician advised he replaced the transformer and turned the thermostat on then it blew so he replaced it again. He advised he didn't have a thermostat handy so I'd need to have Select assign the job to someone else since he was going out of town. 12/26/16 Select sent out HCEC group and this technician advised the transformer was improperly installed and in addition to that my unit should be replaced as it is 22 years old. Select denied the claim saying the transformer was improperly... Read More

D
Dick M
1/27/2017
They should change their name to SlimeBall Home Warranty. My claim required quick attention, but they couldn't find any service company willing to take the job. They authorized me to hire someone for up to $100. Since the job required more, I had to call contractor authorization agent. I received authorization and was told to go ahead; an email would follow. Four hours later, a "supervisor" called and denied the authorization. I told him to review the tape of the call; he ignored it and said they would not honor the claim. This the second time they have pulled this. AVOID THEM! In my opinion, they're a scam.

C
cynthia
1/27/2017
I call Select Home Warranty and someone comes out here. They assess what is wrong, and if they can fix it, they fix it. It's not like they will go out and then come back and then there's a different charge. I'm satisfied with them.

K
Kimberly
1/27/2017
The service we received from the Select Home Warranty contractor was great. He was on time and efficient. Our microwave was repaired with original parts and in a very professional manner.

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