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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
V
vada
1/26/2017
The gentlemen that came to look at our units seemed very knowledgeable in their trade. They were quick to resolve the problem. I was very happy that the work was completed fast and efficiently.

E
elva
1/26/2017
Our recent experience with Select Home Warranty was a positive one. We needed our A/C fixed. We were told we had one part that was broken and the contractor that came out actually found out that there were multiple parts that needed repair. He arrived when scheduled and was very professional.

Gwyned W
1/25/2017
We have the Platinum care coverage...Its a joke. Garbage disposal went out, which is supposed to be covered. We were told the plan only covered $75 on garbage disposal....NO where in the plan was this stated, and in fact, it states it covers all modules components and parts of the garbage disposal necessary the functionality of the garbage disposal...we were then told there was an addendum to the contract. We wound up buying and installing ourselves and filing for reimbursement. THEN we had to sign a reimbursement form and wait ANOTHER 30 days. That was December 11th...We have yet to receive a reimbursement check and its January 25th..We first filed the claim NOVEMBER... Read More

D
Daniel
1/25/2017
Both electrical and plumbers you sent were on time, courteous and very helpful.

Phyllis A
1/24/2017
This is the WORST company I have ever had to deal with. If you go to the BBB and look at their rating, they do not have one. They have a 15% positive and 74% negative rating.... Check out the FB page that warns against them.....they remove any negative comments on their own FB page. Avoid these crooks like the plague.

M
melissa r
1/24/2017
My washer needs help. Not draining. I had to wait about a week for work to be done on my washer, but it was worth it. It was fixed within an hour.

J
julie
1/24/2017
The contractor was on time and resolved the issue quickly. He was very helpful in troubleshooting ways to avoid further problems as well.

S
Sheila S
1/24/2017
Please do not select this home warranty...The customer service dept has a horrible attitude. The company can't seem find service techs to help you as well.

Jennifer C
1/23/2017
DO NOT GIVE YOUR MONEY TO THESE CROOKS!! They gave me the "depreciated" value of my appliance, which could not even cover the repair. AHS is the best.

A
avi k
1/20/2017
The Worst-Customer Service ever Encountered, Be Careful and Read Policy Before you Buy!!! it Is not as Sales Agents Described, may be to late to once you have a Claim... VERY DISAPPOINTED!! If you Own 2 HVAC at your Home only Covers One. and only $150.00 max cap for the first 4 months

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