Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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The worst service I have ever received so far, very terrible from my past experience. I had to make an A/C repair call last week; they don't have good contractors, first contractor they assigned do not have a good phone number, second one took 2 days to respond, did not complete the work, took the co pay, now he don't want to finish the work. Made number of calls to Select Home to get the third one assigned, he says he may or may not come in 2 days. Select home says we have to pay another co pay to this new contractor, very bad experience. This company should be banned from doing business in Maryland, or even in the whole county. They will not pick up phones during weekends, drop... Read More
terrible. will not communicate back, will not fix your appliances and will reimburse less than 1/4 on what is the cheapest similar appliance worth after months of waiting. they will skew the contract to match their needs not yours. service providers took over two weeks to show up to fix my water heater forcing me to take cold shower
After paying on this policy for a couple of years, I put in a claim to fix my air on April 25, 2016. Not only did it take 3 weeks to get an answer as to whether they pay to fix it, aand we went without air , they denied the claim because it would cost them $2200 to replace the coil. They said my policy didnt cover freon leaks, therefore they denied my claim.
Update: Waited 3 weeks for A/C repair. It is still not working. I paid the contractor $45 but he said I needed a now coil. Select Warranty reviewed the diagnosis and said my policy does not cover freon or coil replacements! READ THE SMALL PRINT ON YOUR CONTRACT. I cancelled my policy and they charge $75 to cancel the policy.
terrible. will not communicate back, will not fix your appliances and will reimburse less than 1/4 on what is the cheapest similar appliance worth after months of waiting. they will skew the contract to match their needs not yours. service providers took over two weeks to show up to fix my water heater forcing me to take cold shower
This company should not remain in HOME WARRANTY BUSINESS. Some collectively should take serious action shutting down this company since too many complaints like more than 3000.
Check BBB, Number One Fraud and WORTHLESS COMPANY!!!!! I have Submitted a claim for AC repair 6 months ago, neither they could able to repair the problem nor replace as necessary . Instead they offered me just $ 100 reimbursement when it costing way lot more and this spring denied my claim stating BS reasons to avoid coverage. Beware you waste money and lot of time in dealing for nothing. Hoping for others to make better decisions.
I have not had a pleasant experience trying to get service on a claim. It took over a week and me constantly calling them after they assigned 5 different repair companies; which none called me on. I would be assigned a company and wait. After no contact, I would contact the repair company only to have them tell me they don't work with Home Select or the have never heard of them so they have no idea how my claim was assigned to their repair company. I then would call Select Home service back, have to leave a message and get no return call, would call multiple times again before I spoke with someone and then they would do the same thing all over again...assign me to another company that... Read More
Terrible service
I'm not sure how this company got into the list of good Home Warranty. I will never go back to them, beware of this one for sure.
My Water heater broke and the service consultant was finding ways and reasons to avoid coverage stating, we don't cover leaks. How many times does a water heater break without a leak?
Another incident proved to me that this company only looks out for reasons NOT to cover, referring to some fine print that nobody reads and understands
We are never going back to them
I've waited a good six months to write this review because I wanted it to be even-tempered and without emotion. All I can say without hyperbole is beware. I bought a five year plan after having a very impressive sales call with one of their agents. I bought a 1927 home, so I knew there would be issues. It started off with minor problems and then grew to more significant. But the bottom line is, they never fixed anything, never paid for anything, and their customer service was nothing shy of condescending. They always found a clause which was in direct contradiction to what their sales rep had stated with clarity. After receiving my partial refund after months of effort, I then tried... Read More
This company will not cover any major repair unless you have 3 YEARS of Maintenance records and NO PREVIOUS work on your units.
5 Pages of fine print designed to get them out of covering anything they are supposed to
Stay away from these scammers!
We had four (4) warranties with Select Home Warranty, only to find out that, unless we can document regular maintenance with technician reports, not just what was done, SHW will only pay $150 toward any repair. That is in the fine print of the extensive contract. So, they, in essence, cover nothing unless you have a brand new home. We are switching our warranties to a different company, hopefully one that actually stands behind the premium paid and will render service.
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