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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
krussell138
11/19/2020
Very bad system. To get authorization for work to be done / reimbursed, the contractor has to contact their claims department before 6pm EST. I live in CA, so if a contractor comes in after 3 pm PST, there will be no authorization given on the same day. And you will be left wondering if the repair is going to be taken care of. You will have to submit a claim, and mayhap get an answer within 24 hours. If you are lucky. They should warn all PST customers to get their contractors in before noon PST if you want a more seamless process of getting repairs done / authorized, etc.

G
Gen K
11/18/2020
BEWARE - SELECT HOME WARRANTY IS A SCAM! They rejected our claim due to rust and dirt on the outside of the appliance even though the rust/dirt is just cosmetic and has nothing to do with the reason why the appliance is broken. They said that ANY visible sign of dirt/dust/rust on the outside allows them to AUTOMATICALLY REJECT the claim regardless of the reason it's broken. Unless you wipe your appliances clean on an hourly basis, all appliances will inevitably accumulate some dirt/dust/rust, which apparently gives them the ability to reject any claim they want. I'm pretty sure that's the exact definition of a scam.

Kathleen R
11/15/2020
I was very pleased the way they handled my claim and very friendly people. Would definitely recommend to friends and family.

shabber.v
11/15/2020
Great price for long Term plan and its reasonable too. The representative was answered all my question.

baseifried12
11/15/2020
William was very helpful. I am older and some times I repeat myself but he was very patient.

G
Gary G
11/15/2020
Escrow overpaid the premium due to Select. After pointing this out to your rep Ben Thomas he refunded the overpayment in a timely manner. Ben was professional and polite during the entire transaction.

A
Alina S
11/15/2020
It was a no brainer to use this company for my new home warranty. It was a great value and I got 1 month free to boot. I hope I never need to use them but I know if I do have to, 𝚃𝚑𝚎𝚛𝚎 is no one else I would want. Thanks from a repeat customer.

M
Maggie
11/15/2020
Purchasing of home warranty was quick, especially since representative quickly pulled up my inquiry.

K
Karen
11/15/2020
Bryan was knowledgeable and able to answer all of our questions. He offered multiple discounts and helped keep our cost low.

A
Adolph W
11/15/2020
Jeff Stephen was excellent. He explained everything thoroughly and politely and helped with discounts available.

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