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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Kerina J
6/23/2020
They have been very helpful. Speed has been the only issue ever, and I have been assured with the new priority plan that speed will no longer be an issue and that we can now choose our own vendor. I have been very pleased with the service we have received so far from Select Home Warranty and would recommend them.

Mary A
6/23/2020
I really appreciated the technician I had being informative and professional. I am happy with his work.

smileylawfirm.me
6/23/2020
Responded with a telephone call to my online claim submission within two hours. Friendly representative asked me all the necessary information, gave me a claim number, told me when to expect a technician to be assigned and asked if there was anything else she could help me with today. What else could one want from a warranty company? The expected time for a tech is within 48 hours. Very normal for a non-emergency call. I have another home protected by this company and recently added this one for an extended period of time. Satisfied all the way around.

D
Dennis F
6/23/2020
As a recent customer I am anxious to see how well they respond when an issue does arise.

jmount
6/23/2020
The representative was very polite and took care of my plumbing issue!!!

Sue J
6/23/2020
Had to do an emergency repair, but they have been really helpful in me getting reimbursed for the money I put out.

Curtis H
6/23/2020
She was quick to help find my claim and solve the problem. Couldn't have had an easier experience.

Cathy R
6/23/2020
Filing a service call was easy and fast over the internet.

steph.bd.jones
6/22/2020
There customer service is a joke. I needed an issue and tried to get a manager, no one could figure it out. I’m not someone who gripes bc of one experience. Literally I may stick with them bc of the price but I tell you what I have no confidence in this company to do things in a timely manner. Even when our air conditioning is went out it took them two day’s to get a company booked. Overall, great price, but bad customer service. If you have more margin in your finances I would go elsewhere.

john.graeber
6/19/2020
I filed a claim on 05/31 and the diagnosis was made and approved on 06/09. I was told I would hear from their vendor within 24 hours. After multiple calls and speaking with their escalations department, I still cannot get Select Home Warranty to send the authorization to their vendor. Very frustrating and poor customer service!

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