Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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I had this warranty over a year and never used it. When my hot tub needed a new heater they refused. Under my contract it says SPA. They told me they don't cover above ground hot tubs when I told them twice when I first started the application when asked that it was above ground.
I had a flood because the faucet behind the washer failed. Only way to stop the water was to turn the water off for the entire house. Claim submitted on May 13th 2020. After many calls the company finally sent an mail they were looking for a technician on the 17th but it would taken another 48 hours to to get a name. Then I would have to call and get appt. I could not be without water for over a week. After 3 days I called a plumbing service and got it fixed at a cost of $684. I'm going to submit for reimbursement but am not anticipating a good response. DO NOT RECOMMEND THIS COMPANY.
Buyer beware!!! As they say, always read the fine print before you purchase. I specifically bought this service for the roof repair warranty. Over the winter we did develop a water leak coming from the roof in the garage. Well, low & behold, that is NOT covered, along with a host of other exclusions. Bottom line. Got taken, and my fault. Always look over fine print. Worth your effort. Read carefully and figure out what IS covered. Not much: 6.4.2. Limited Roof Leak. This Agreement applies to roof leak repairs over the occupied living area of single family homes only. This Agreement covers the roof leaks only. Excluded: (i) patios;(ii) metal roofs; (iii) shingles;(iv) cracked and/or... Read More
I contacted Select Home Warranty because I noticed a noise that started in my A/C unit. 48 hours to get my claim assigned to a company and I had to contact them even though I had already responded to Select Home Warranty's inquiry asking me for 3 possible dates and times for service.
Then they tell me I have to send them a picture of my A/C unit and 3 years of maintenance records. REALLY! The A/C tech can tell them if the unit has been abused or has not been taken care of. When I signed up, they did not require any proof but now that I have a claim, they want proof.
Terrible service!! Don't sign up with them.
This company does NOT on their contracts. They will call a technician out but then make you pay not only their service fee but also the labor to repair a covered part. I waited nearly a week for someone to inspect my washer and then was told they can repair it but it will cost $155.00 more for labor. I asked the select warrant person to show me where in my contract that labor was not covered and she could only show me that if I needed a new one installation would not be covered. This is unacceptable for a home warranty company.
Vikki M
San Antonio TX
5/13/20
PS Look at all the complaints on just 1 day.
Jason Taylor was very helpful. and I like the way Select Home Warranty works. I am looking forward to working with them.
Sandra Foshee
Typical ... always looking for a reason not to pay. No one to talk to to appeal a denied claim. Leave a message and no one ever calls back. Just sent an email saying "denied". This is the 2nd claim they've weaseled out of. What a waste of money!
Greg Thompson was very knowledgeable and helpful. He explained the coverage and plan costs. Also extended plans. I signed with them today.
Contracted for year service paid it in full. My first claim months later was terrible. Promise after promise to send rech to fix a leak in my dishwasher. After six weeks of calling they said could not find a company to service in my area. Offered to give me $200 to replace my $700.00 Bosch dishwasher. When I contracted with this company the main concern with the previous company was lack of service in my area. I was assured they had adequate service companies to handle my claims. Obviously NOT! They said read your contract but the never mailed. It to me even after multiple requests. I am 81 years old and two months of dealing with this company was too much. They basically cheated me... Read More
Select Home warranty is a scam and joke. First you make a payment and then your contract isn't valid until 30 days after you pay. If you want to cancel your contract they charge you $75 and a prorated fee for the contract. They will not approve your claim but they will tell you that after you a pay $60 fee for a technician to come to your home. DO NOT choose Select home warranty, you will be sorry.
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