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ServicePlus Home Warranty Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
 
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How Do We Rate ServicePlus?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.0/5
Customer Experience

Our Overall Rating: 4.4 / 5 (Excellent)

ServicePlus is unusual for having two pre-packaged plans that each cover a mix of systems and appliances. Optional coverage outside the standard plans is available for a wide range of home features.

The company's Platinum plan stands out for covering two heating and air condition systems, which can be helpful for homeowners of duplexes or homes where there are more than one type of heating system, e.g. baseboards in the kitchen and forced hot air elsewhere.

At a flat rate service fee of $75 per service call, the company falls in line with other warranty companies when it comes to deductibles. Customers can file claims 24/7 by telephone or online through the company's portal.

ServicePlus publishes a sample contract online and a thorough explanation of what is covered under its two plans. We recommend that potential customers thoroughly read their contract to understand coverage limits, policies on pre-existing problems with covered items, and other important issues.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

ServicePlus offers two types of plans: Gold and Platinum.

Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their pre-packaged plans can therefore be expanded to suit every homeowner's needs.

No home inspection is required to purchase a policy. Appliance and system coverage is guaranteed regardless of age, make, or model. However, maintenance records are required for service and the company has a pre-existing condition policy which is unusual in the industry and may limit coverage.

What does ServicePlus cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $569
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

For a single-family home in a small midwestern city, ServicePlus' Gold Plan premium is $569. The company's Platinum plan for the same home runs $649. An annual contract is required for both plans and premiums must be paid on an annual basis.

ServicePlus does not require a home inspection. Coverage starts 30 days after you sign your contract. The company has a 30-day cancellation policy in place.

Sample Contract

ServicePlus provides a sample contract for potential customers on its website: ServicePlus Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us.

If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us.

If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Service Fee
Flat rate, $75 per service call.
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.5 / 5

Even though appliance and system repairs are often unexpected, ServicePlus' flat rate $75 service fee makes budgeting for home repairs a little bit easier. Some home warranty companies work use a scale to price service calls. We appreciate the predictability the company's service fee structure provides.

ServicePlus makes filing claims easy. You can call the company 24/7 or file your claim online using the company's claims portal.

ServicePlus Reputation

Company Details

Year Founded
2016
NHSCA Membership
TrustPilot Rating
1.7 out of 5
BBB Rating
C+
Date Collected
2021-06-25

Reputation - 4 / 5

ServicePlus has a C+ rating from the Better Business Bureau. Customer reviews are mixed, with some consumers expressing satisfaction with the service they've received and other distraught over denied claims and unsatisfactory contractor assignments. The company earns just 1.7 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
https://www.serviceplus.com/
Company Phone
(800) 545-0402
Headquarters Address
518 Old Post Road, Suite 7 #315, Edison, NJ, 08817
Year Founded
2016

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454 Customer Comments & Reviews

Loading Reviews ...
S
Subramaniyan R
2/2/2019
We had an issue with our A/C unit. When we called Total Home Protection, they were on it right away. Within few hours I got a call back from them saying the contractor has been assigned. He was on time with all the tools on his truck. The person sent out was licensed and knowledgeable about many A/C systems and was able to fix our problem immediately. We appreciate the promptness and attention provided by Total Home protection. I paid only my deductible..

slymama28
2/2/2019
I’ve been an exceptionally fulfilled customer of theirs for quite a while. They are responsive, and entirely accommodating with regards to completing fixes. The contractor workers I've worked with from this organization are really quality, and expert. I will keep on using them to benefit my home..

Davidjen F
2/2/2019
Total home protection I give them 5 stars and they are friendly and affordable I had a great experience with them if you need any thing just call. The world needs more companies like this one

Stan N
2/1/2019
I entered a claim for my air conditioner compressor unit outside because the condenser fan would not run. Two days later and my air conditioner has been repaired. I think that is very good response time and am very satisfied with the service.

Leila G
1/31/2019
Buyer beware!!!!!!!! Claims denied , BIGGEST SCAM Total Home rip off

hillshelen0
1/30/2019
My water heater broke on Jan.24,2019. To date it has not been resolved. I have called daily to asked for an update. It's winter with the temperature as low as 30s some days and not having hot water is unlivable when one is elderly. Today, Jan. 31, 2019, I called again to follow to inquire as to the status of my water heater and I was informed that the replacement request from the service company has not even been reviewed. So this means that hot running water in my house is not even possible in the near future because Total Home Protection Home Warranty has not approved for a new water heater for my house. Is that because this company is wearing me down is hopes that I will come down with... Read More

C
carroll s
1/26/2019
I am a brand new customer. I have been trying to get a copy of my contract with no luck. It has been over a month. I have never spent almost 2 grand with nothing to show for it/ Well as luck would have it my dishwasher stopped working I called to make a claim was told 24 to 48 hrs I will get an e-mail/ We will see. my 3 star rating will be updated in 24 to 48 hrs.

Zach R
1/25/2019
I am A contractor that worked for Total Home protection and have not been paid since September of last year. I have called about every 2 weeks since and have had the worst customer experience i have ever encountered. Filed a clam with the BBB. I also worked with 4 other Home warranty companies and from a contractor stand point Old Republic Home Warranty is by far the best. Im starting to think that they dont have money to pay there contractors.

M
marcus
1/24/2019
Bad company that will find any reason not to fix your work. Im a contractor waiting to get paid its been almost a year.. Bad company stay away. I stop working for them because of slow payment so they refuse to me past money owed. Thats what Gil the vendor relation manager told me..

H
hope t
1/24/2019
Called multiple times to obtain service, they all reply that's not a covered service or not a normal wear and tear, terrible service, the worst of the worst. Do not purchase a warranty from this company.

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