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ServicePlus Home Warranty Review
ConsumersAdvocate.org
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
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454 Customer Comments & Reviews
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Total home protection is not a good reliable company. My AC went out first they have been giving me the round around for almost a week now about the repairs. All I keep hearing is that my repairs are under review. First AC technician that was sent out from Budge Appliance Repair in Dallas area he was rude and unethical did not repair the unit but demanded $105 cash (my service fee is $45) . Another technisian was sent out 4 days later the asses the problem while still her he call TOTAL home protection for approval was on the phone for 20 min. provided details and photos as asked at the end of it he was told no one was available for approval and the someone would contact him the next... Read More
The plumbing system in my house was a disaster. The problem had persisted for two months before I decided to do anything about it. I had been crunching numbers all night until my husband remembered that we had purchase a home warranty when we had first closed on our house. We hadn't used it yet and were a little skeptical about if it could actually help in this situation. But Total Home Protection actually pulled through for me. They coordinated the labor and even covered a lot of the expenses related to the plumbing damage. I am so lucky my husband remembered that we had purchased the home warranty. Talk about coming in handy! I'm so thankful.
I can't talk enough about the amazing customer service I've received from Total Home Protection. Most recently, I was in a horrible state when my plumbing burst. I spoke with a rep named Alex who explained how they could help. He was thorough, patient and calm. He took care of my scheduling and claim efficiently. I'm used to waiting and being ignored by other companies. This was a wonderful surprise.2893613p
HORRIBLE customer service. AC breaks down in 90 degree weather and the dual capacitator and motor both need to be replaced. Told they will ONLY cover the capacitator and NOT the motor because the malfunction in the capacitator is what caused the motor to malfunction and they don't cover "secondary damage". Even though the customer service representative admits to me that there is NO WAY the customer would know the capacitator was going bad and nothing I could have done to avoid it effecting the motor but it is still MY responsibility to pay for it. The tech that came out CONFIRMED it was not secondary damage and when I gave that info to the representative she stated it "is assumed"... Read More
Good if you want to feel like you have protection - but don't expect them to actually pay for anything. Sign up was easy - took my money never heard back. Had to call 3 times to get an email and hard copy of how to file a claim and plan covarage. No website to file to track claims Signed up 3 month ago and had 2 claims flied. Both were rejected due bogus interpretation of their own service agreement in direct contradiction to what is written in there: 1. Toilet stop leaking - they said there is corrosion which is why the leak happened and anything corrosion related is not covered. Well - of course there is corrosion after in has been in place for 20 year. Any old plumbing instrument... Read More
In my opinion, this company is unethical with no morals. They will do everything in their power to not pay a claim. I had a major AC failure. Others companies would have paid but this company refused. Avoid them at all costs. Scott R , Kentucky.
Very bad company total scam read the reviews no good Would not even rate this company
Do not use this company. The salesman talks them up highly, however we found that when you file a claim the response by claims representatives is totally different. Also if you do decide to enter into a contract with them, they make you wait 30 days before you can file a claim,. So make sure you don't file a claim if something breaks on the day that your contract starts because they won't honor it. Wait about 60 days and then good luck!
Total Home Protection is the worst service stay away from this company. They do not cover a lot of general things like small leaks or toilet repairs. I found out the hard way paid for service that was horrible and still had problems. I was better off buying a new appliance then what I paid for the monthly fees and the services. You also have to sign yearly contract if you are unhappy with your service and had service calls they want to you pay that balance before they let you out of your contract. Total scam you may as well pay for the services your self. In addition, the customer service is the worst I spoke to a Nic Parker and he was completely rude and not allowing me to voice... Read More
First they advertise 24/7 protection and on the week-ends you get an answering service. Our heat went out and the service did not even submit the claim. I had to call back on Monday. We then had the contractor out they hired and we were without heat for 10 days due to them. They were out twice. First on a Friday night where they could not get out heat going and then they charged us to come back on Saturday with more parts. On Saturday the contractors could not get our heat going. We live in Indiana and the temperatures were below zero at the time. We spent over $200 on electrical heaters to keep our home somewhat heated to 55 degrees for 10 days. We called out our own... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7