We may receive a fee if you click on the links below. Compensation does not influence rankings. Not all brands are featured. Learn more

ServicePlus Home Warranty Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
454 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.

How Do We Rate ServicePlus?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.0/5
Customer Experience

Our Overall Rating: 4.4 / 5 (Excellent)

ServicePlus is unusual for having two pre-packaged plans that each cover a mix of systems and appliances. Optional coverage outside the standard plans is available for a wide range of home features.

The company's Platinum plan stands out for covering two heating and air condition systems, which can be helpful for homeowners of duplexes or homes where there are more than one type of heating system, e.g. baseboards in the kitchen and forced hot air elsewhere.

At a flat rate service fee of $75 per service call, the company falls in line with other warranty companies when it comes to deductibles. Customers can file claims 24/7 by telephone or online through the company's portal.

ServicePlus publishes a sample contract online and a thorough explanation of what is covered under its two plans. We recommend that potential customers thoroughly read their contract to understand coverage limits, policies on pre-existing problems with covered items, and other important issues.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

ServicePlus offers two types of plans: Gold and Platinum.

Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their pre-packaged plans can therefore be expanded to suit every homeowner's needs.

No home inspection is required to purchase a policy. Appliance and system coverage is guaranteed regardless of age, make, or model. However, maintenance records are required for service and the company has a pre-existing condition policy which is unusual in the industry and may limit coverage.

What does ServicePlus cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
Display Less
1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $569
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

For a single-family home in a small midwestern city, ServicePlus' Gold Plan premium is $569. The company's Platinum plan for the same home runs $649. An annual contract is required for both plans and premiums must be paid on an annual basis.

ServicePlus does not require a home inspection. Coverage starts 30 days after you sign your contract. The company has a 30-day cancellation policy in place.

Sample Contract

ServicePlus provides a sample contract for potential customers on its website: ServicePlus Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us.

If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us.

If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Service Fee
Flat rate, $75 per service call.
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.5 / 5

Even though appliance and system repairs are often unexpected, ServicePlus' flat rate $75 service fee makes budgeting for home repairs a little bit easier. Some home warranty companies work use a scale to price service calls. We appreciate the predictability the company's service fee structure provides.

ServicePlus makes filing claims easy. You can call the company 24/7 or file your claim online using the company's claims portal.

ServicePlus Reputation

Company Details

Year Founded
2016
NHSCA Membership
TrustPilot Rating
1.7 out of 5
BBB Rating
C+
Date Collected
2021-06-25

Reputation - 4 / 5

ServicePlus has a C+ rating from the Better Business Bureau. Customer reviews are mixed, with some consumers expressing satisfaction with the service they've received and other distraught over denied claims and unsatisfactory contractor assignments. The company earns just 1.7 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
Company Phone
(800) 545-0402
Headquarters Address
518 Old Post Road, Suite 7 #315, Edison, NJ, 08817
Year Founded
2016

Leave a comment for ServicePlus Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

454 Customer Comments & Reviews

Loading Reviews ...
Christopher T
2/3/2018
Guys I left another Home Warranty to go this company for lower deductible...Think about it before you do this. There is no emergency service calls. I called Friday at 3pm to tell them my furnace blowing cold air, and temps will be in 20's tonight. They said check email? Saturday we call get answering service, who is selling services, and taking new claims ONLY. We asked for a supervisor, she go the supervisor who are 3rd party. They had no one to call, I said the contract says dispatch can call a tech if emergency, WHICH IS SAYS! They said they have no idea, they just a 3rd party WTF. What if pipes freeze tonight and bursts? They did not know if it would be covered... I hate to... Read More


M
mgloria175
1/25/2018
some of the above information here is not right, My policy has a limit on certain systems and applicances of $500 not $1500 (described as typical above. . Unfortunately for some types of repeairs that is not adequate.


Liz A
1/25/2018
Timothy was very kind and helpful. He knew the steps to help wth the plan I needed thank you


Pati L
1/24/2018
Good deals not pushy, salesperson helpful


Simon C
1/16/2018
Stay away from total home protection home warranty. This company is not reliable. I had a claim for drainage leaking in the bathroom but, they make up story saisd that the pipe was install improperly and rejected my claim. I have town house and inside was original build by the contractor. I believed total home protection people is lie. I asked them to send me the picture and reports but, they didn't. I hired license plumbing to check it. He said the pipe is normal installation. If you want to buy home insurance from this company, I hope you should re- considerate or you will regret. I highly do not recommend. Thanks for attention.


B
Bhima V
1/12/2018
Henry Sullivan helped us with the policy. He was very open, knowledgeable, and answered all our questions. Waiting to hear from him on a few questions/ clarifications. Overall, the experience was good--hoping the service would be equally good, when we need to use the protection policy. Time will tell.


Jackie L
1/9/2018
Jesse Rogan was our representative and he was phenomenal! Answered all of our questions and concerns, very knowledgeable!


Guy W
1/2/2018
I work a lot of warranty company's and this one is the worst . I bought the part to fix one their air handlers in a home and they haven't paid me i get the runaround with them and the home owner is also disgusted with total home warranty


Phyllis C
11/17/2017
I have been with this company 11 months, and my first claim this week was my heater, which is an a apollo heater because I live in a condo. The person they sent out didn’t know how to work on this kind of unit, and he told them that, and they still wanted me to pay the service fee. I’ve been on the phone with them all this week trying to get this taken care of, infact, I’m on the phone with them now, waiting to see what they are going to do about it, all the while my condo is cold, I went out and purchased a space heater, which I shouldn’t have had to do. I’ve even given them the name of a company I worked with before when I was with another warranty company, they said they called them,... Read More


Shiwanda K
10/31/2017
Left my other warranty company due to the ratings I saw for this one, HOWEVER, TRULY UPSETTING. My refrigerator went out at the beginning of August, not cooling. I called them and they got me a repair person who came out four times replacing the same part three time and getting no fix to finally calling them letting them know that the problem still exits and he's unable to fix it. They gave me another tech, who came out, wanted to replace the same piece the 1st repairman replaced and the cord, however, he never called them to tell them what he wanted to do. So they told me that they would schedule a 3rd person. Well that person called them saying they don't work on my type of... Read More



Top Rated
Our Partner

🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day

  • Covers Major Home Systems, HVAC & Appliances
  • Free Roof Coverage, No Inspection Needed
  • Custom Plans With Flexible Pricing
  • Request Home Repairs 24/7