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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

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taylornicoleknox
1/22/2020
Not having a good experience with my aligners. I am on week 9 of 12 and have not seen any change whatsoever. I do have pain when I start a new set which lasts most of the week and then towards the last couple days it is gone. I emailed my concerns and hoping to get some sort of solution considering the huge amount of money spent to correct my teeth. The only good thing I could say so far is their customer service is good at keeping in touch with you to make sure you are doing okay.

Megan A  
Official Response

Account Rep of Byte Invisible Braces
Hi Taylor, thank you for your feedback- it is much appreciated! With the byte-for-life promise you are completely covered and we will make sure that you are happy with your smile by the end of treatment. Please just shoot our support team a email about this if you haven't already so we can take care of you :)

heatherbi1973
1/17/2020
My experience with Byte has been amazing so far. The customer service is above and beyond. I love that the process is presented in such a clear, fun way, with a sense of humor. I couldn’t afford a traditional orthodontist, but Byte is affordable, and they gave me a first responder discount, which was both financially helpful and heartfelt. Haven’t received my aligners yet, but I’m looking forward to getting to work on my smile.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Everyone needs a little bit of humor ;) We're here for anything you may need!

skylaralmond
1/15/2020
After shuffling through a few different companies, Byte seemed to be one of only a handful that actually used licensed orthodontists to prescribe the treatment plans - which was important to me. So thankful I decided to go with them! I was really skeptical of this whole thing at first, but they reassured me that I was in good hands and seem to really care unlike other companies. I noticed a gap in my teeth in the 3D mock up of the treatment plan they sent. I asked my advisor about it, and she had it corrected within an hour. This added a couple weeks onto my treatment, but that's the price you pay. The aligners themselves took a good month for me to get used to, but now it's just another... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Yes! Your safety is always our number one priority. We want to make sure you're getting the best care possible. We can't wait to get you to your results :)

R
Raven K
1/9/2020
I love Byte! They straighten your teeth so quickly and offer support for any questions or needs!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thanks so much for your review! You know we're always here to help :)

jessicahwright7117
12/27/2019
I have been so impressed! They are barely noticeable and minimally painful. I keep holding my breath thinking "it can't really be this great, can it?" . I am so happy I decided to do this! Trust me - just do it! You won't regret this investment in yourself!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is fantastic! I'm so happy to hear you've had a great experience- they're easier than most expect ;)

Samar R
12/26/2019
Well, the treatment is definitely very impeccable and you can see each aligners having a difference for each week. I'm using Hyperbyte at the moment and they def help the aligners set in! I'm waiting for the whole process to take its course, so I can give my friends and family a proper review. So far, so good!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We're so happy to know you've had a great experience, Samar. Please let us know if you ever have any questions!

J
joe w
11/20/2019
I am just finishing the treatment with this product( one week left) I have crowded teeth and I was led to believe this product could correct them, after I submitted my dental impression kit. My teeth have moved very little and cosmetically there is no discernable change. I have reached out to DR. Jon Marashi who initially emailed me to let me know I could get the results I wanted. I also submitted a one star review when they asked my by email if I would recommend BYTE. No one has returned my emails. I noticed that since I started BYTE in August, they now require you to sign an arbitration agreement that states that you may need" extractions, and, traditional braces to get the desired... Read More

M
Megan A  
Official Response

Account Rep of Byte Invisible Braces
Hi Joe, We are sorry to hear you are having some issues with byte, please send as a try emailing support@byteme.com instead and we are happy to look into this. Per patient privacy laws we are unable to do this in a public forum, but we are happy to help you solve this issue.

J
jennifer
11/14/2019
I was skeptical at first. I did alot of research and read reviews on many sites before moving forward with BYTE. I was not disappointed. They have great customer service. Items were delivered quickly. I now have a smile I can be proud of.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Jennifer, We're so happy you're happy. Our teams take great care to make sure that you have the best experience possible throughout your treatment, and we're excited to continue to deliver!

D
Donnie
11/9/2019
Love my new Byte! I'm 7 weeks in and couldn't be happier with my progress. I've got 8 more weeks to go for my bottom teeth and cannot wait for the end result. Customer service has been awesome. Everyone has been so nice. Highly recommended!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Donnie, Thank you for your review- we can't wait to get you to your end result. Our care team will always be here to help!

M
meaghan s
11/4/2019
Bought and completed a Byte impression kit over other companies because Byte offered a money-back guarantee if I wasn't a candidate. The process was simple and straight-forward, and I sent my impressions in for evaluation. In parallel, I visited my dentist for my normal check-up, and I asked her about the spacing issues I was seeing. My dentist advised me that unless I addressed an overall issue with my bite (I have a crossbite), any spacing corrected with Byte or another clear aligner company was sure to recur. When I got my treatment plan from Byte, I relayed what I had been told regarding my bite, and asked whether the treatment plan addressed it. After conferring with the staff... Read More

M
Megan A  
Official Response

Account Rep of Byte Invisible Braces
Thank you so much for sharing this with us. This is not a usual experience for our patients and we will be reaching out through our support email shortly to discuss this further.


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