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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

Loading Reviews ...
info.natalieblack
8/21/2021
I enjoyed the countless customer service I received, from initial interest to delivery of package. It feels as though everyone is invested in improving your smile as a team. The only thing I would hope could improve is having countless customer service throughout the day, even when the business day is over. A lot of things can transpire during this time, including the discomfort. Also, ways to alleviate the pain when I first started the program would be helpful in their pamphlet

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi there, thank you for this great review and this feedback. We are always looking for ways to improve each and every customer's experience. We are excited to be on this journey with you, and we can't wait to see your new smile! :)

Lisa M
8/19/2021
I am very pleased with my progress thus far. I am almost done with my 15 week treatment and my teeth are straighter and my smile is brighter. I’m so glad I made the decision to use Byte!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for the great review, Lisa. We are so excited for you and we can't wait to see your new smile! :)

joshuajrozelle
8/19/2021
The fitting/impression process was very easy. Talking with them right now because my results are not tracking with the treatment plan. Their team seems to be helpful and can reply back in a timely manner. Would recommend Byte to a friend over traditional braces

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experience so if you ever have any questions or concerns do not hesitate to reach out. We are available for a phone call Monday-Sunday and our DM's are always open :)

julieannsummers97
8/18/2021
The byte team really cares about your treatment plan going smoothly. They always check on me to make sure I'm satisfied with the results or have any questions. Would definitely recommend to a friend!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We sure do- thank you so much Julie! Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

beckyduncan2021
8/18/2021
So far it has been a good experience. The instructions are simple and easy to follow. Byte is working with me to achieve the desired results and I am grateful!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Becky! Thank you for this review. We are constantly working to improve every customer's experience so if you ever have any questions or concerns do not hesitate to reach out. We are so excited for you! :)

C
Chelsea
8/17/2021
Slightly uncomfortable experience but so far in week 2 with semi helpful staff.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Chelsea! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experiences so if you ever have any questions or concerns do not hesitate to reach out. If you have any immediate questions or concerns, give us a call at 877-298-3669 and we would be happy to assist :)

F
fernandez1jen
8/17/2021
Awesome customer service they always make sure my questions are answered. Shipping is fast. Definitely would recommend it. I’m on week 7 and seeing small improvement. Can’t wait til the end.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey Fernandez! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

J
Jennifer L
8/17/2021
All the folks at Byte have been so friendly and easy to work with! Highly recommend this service. My teeth already look better, and I’m only on the third tray.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is so exciting, Jennifer! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

lindsey.rae.garza
8/17/2021
I was intimidated at first. After the first few weeks, the groove of adjustment set in. Cleaning was a breeze. Very little discomfort. I love how my smile looks now. Reasonably priced and much lower than my dentist's office. I got reviewed by a real doctor and gave a 3D view of how my teeth will be changed over time.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Yes, Lindsey! We love to hear this :) It does take every customer a bit of time to transition into the Byte and clear aligner life but our team is here for you every step of the way to support you and answer any questions you may have. Thanks for the great review!

3klucks
8/17/2021
Only 4 weeks in and I can already see my teeth getting straighter! If you follow instructions and wear aligners as directed, you will be rewarded with results!! The customer service team has always been helpful and responsive. I did a lot of research and feel confident I made the right choice selecting Byte. I appreciate that they include a bottle of BrightByte to clean aligners and whiten teeth. Word of caution, however, it goes fast! Into 4th week and bottle is almost gone. $30 for refills. Overall a great experience and excited to see final results!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is incredible! Our team is so excited to see every customers' progress and is here every step of the way to answer any questions you may have. We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review and feedback!


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