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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

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aeshankel
6/19/2021
I am halfway through my treatment and have been very satisfied. Customer service has been great!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are thrilled to hear that our team has provided great support throughout your treatment. You are so much closer to your final results and we can't wait to see them!

mohamedfuadhassam
6/18/2021
Great help but still waiting to see if they going to except my evaluation

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are glad that our team has been very helpful. In the meantime, please let us if there is anything we can do to help. We're standing by for support!

Kristy H
6/18/2021
Have been using for 4 weeks and already seeing improvement. So easy to wear, I often wear them longer than recommended. Looking forward to a bright, straight smile!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for the great review, Kristy. We are happy to hear treatment has gone so well, and that you can ever wear them longer! We can't wait to see your amazing final results 😍

S
Sousan
6/18/2021
Ease of use, accurate directions to make this experience a success. So far, I had no problem with my customized aligners

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

broertgen
6/18/2021
Everything has been great since starting about seven months ago with Byte. When I first decided to do a treatment, I looked at Byte, Candid, Invisalign and others and between pricing and reviews, I chose Byte and I'm really happy that I did! The impressions kit was super simple to do and within a few weeks of sending it back, I had my aligners. The instructions are clear and the customer service has been very helpful. My teeth have been a little slower to move and the people that I have had contact with have provided steps and help to make sure that I meet my final goal! The only thing that I would say is that it sometimes takes a few days to get a response, but I get that there are... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We appreciate you taking the time to provide feedback. We are excited to be on this journey with you! We know the importance of getting the support you need throughout treatment, and while we have been experiencing a higher than normal volume, our team is working hard to get to all of our requests as soon as possible. We appreciate your patience. We can't wait to see your new smile! :)

A
Ashley l
6/17/2021
Byte is the best! My teeth are really shifting and I can’t wait to see my new smile! They really care about their customers and check in with me. If I need anything, they always have my back. So glad I invested in them and my smile!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Ashley! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible. It's just a taste of what care with Byte is like. We cannot wait to get you a smile that you love. Thanks for the awesome review, we are so happy to be on this smile journey with you!

Ryan R
6/17/2021
Communication has been very poor since the start of the process. Each employee that has helped me has either taken several days-weeks to respond or just stopped responding altogether. The byte aligners don’t seem to be helping my teeth much.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Ryan, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

takemetothemoon4
6/17/2021
My journey with Byte has been AMAZING!! Quick replies, easy process and the price is WORTH IT!!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are thrilled to hear how amazing your journey has been! Our team's goal is to make sure that we are providing the best support throughout your treatment. We are happy to hear that our team has done just that. We can't wait to see your final results! :)

jacquelinethies
6/16/2021
I love Byte! Not only because my teeth are looking amazing, but because of the service. From the beginning everyone’s been really nice and helpful. Plus they are always looking for ways to help financially too. My confidence is soaring!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey Jacqueline! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

mmserrano.1990
6/16/2021
Love my invisalign byte! I'm 3 weeks away from my last set!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Just a few weeks to go, we are so excited for you! Send us over some photos of your awesome new smile so we can celebrate together. Thanks for the great review!


Top Rated
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