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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

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Nikole
4/23/2021
Byte has been awesome and has delivered great results so far! I'm only about halfway through with my treatment plan, but the pain has been so minimal, if any, and the fit of the aligners is perfect! Each week when I switch them out I see results within days. I can't wait to see how the end result turns out! One con I will say, though, is their customer service team has not been the best. They messed up my payment and so decided to credit me (which is great) but the credit took nearly two months and CONSTANT follow up with their communications team. Everyone kept re-directing me to someone else. It felt like they were purposely dodging me to try and get out of the refund they promised.... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Nikole thank you for sharing thoughtful review and feedback with our team. We are so happy to hear that your experience has been great so far. We are sorry to hear about the trouble with connecting with our team. We are here 100% to support you and want to make your experience as smooth and stress-free as possible. We apologize if we dropped the ball on this but hope to regain your trust and confidence throughout this process. Let's get you that awesome final smile! :)

victorialava91
4/23/2021
Great Customer Service I have No Complaints So far so Good!! They are very helpful as well

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey Victoria! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

T
Teresa
4/22/2021
Presently on week five of 10 &21. I could not be more pleased I smile more and can see a marked difference already. God Bless those producing such an awesome product.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Woohoo! Halfway to that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family Teresa! Thank you for the awesome review.

Karla G
4/22/2021
From the very beginning of my journey, customer service has been on their game! The communication is very constant and they make you feel welcomed and like they really care. My advisor and the care team are truly the best! I am currently awaiting my last set. So far my teeth are looking very good!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Karla! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your Byte adviser was able to do just that. It's just a taste of what care with Byte is like. We cannot wait to get you a smile that you love. Thanks for the awesome review, we are so happy to be on this smile journey with you!

Cynthia C
4/21/2021
Just getting started. My “on-boarding” experience had been quite pleasant. All my questions were answered. Byte made the process quite easy. I followed the directions for impressions and return. There’s even a digital log to keep track of my order. No wondering here!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Cynthia, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

J
Jennifer
4/21/2021
Byte is so easy to use and the customer service is great. They constantly check in on you and your progress and I love it. Getting started was super easy and the video instructions really help when taking your impressions. By far the best experience with braces and this is my 3rd time.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Third times a charm! We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. Thank you for the great review, Jennifer.

A
Amy J
4/21/2021
Amazingly seamless process with INCREDIBLE RESULTS!! After 6 weeks, I was totally blown away at the progress! I'm on week 13 of 15, and my teeth are straight and whiter than I could have imagined. I've definitely inspired many of my friends to sign up for their byte aligners. BRAVO!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Woohoo! We love hearing about incredible results you are so close to the end. We appreciate you telling your friends about us and sharing your experience. We hope you'll share your amazing new smile with us! :)

B
Brandy
4/21/2021
I have been using Byte for 5 weeks now. The process has been extremely easy and communication has been great from the impressions to receiving my aligners! My aligners have fit perfect every week and my teeth are clearly moving as they should! I would definitely recommend byte to anyone looking to straighten their teeth! My aligners fit comfortably and the foam cleaner they give you to put in them also whitens you’re teeth! Everything has been so convenient, I wished I would have done it sooner! I only have to wear mine 17 weeks!!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Brandy, thank you for taking the time to review your experience with Byte! We love to hear that the aligners have been fitting perfectly every week. It is definitely so exciting to start seeing the progress. We can't wait to see your final results! :)

beccadupree1
4/21/2021
I am so happy with my treatment so far. I am 15 weeks in on my 26 week treatment and my teeth look and feel so good. My husband can’t believe how much they’ve changed in what feels like a short amount of time. Sometimes the first day or 2 of an aligners is tighter than others but it’s never too bad and you get totally used to it by day 3 or 4 of the week. The very first aligner is the worst so once you get through that initial pain it’s much smoother. The aligners themselves are very clear and thin (I have daytime ones) and they don’t make me talk differently at all. It’s kind of nice too because you really can reel in your snacking habits (since you have to keep them in 22 hrs a day). The... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are so happy to hear that you are loving your results so far! It is awesome when others start to notice your new smile. It definitely takes some getting used to, but we are glad it is getting better. We really appreciate you sharing your experience with us and others. We can't wait to see your new smile! :)

thehouseofcards99
4/21/2021
Whitening and straightening my teeth at the same time! Brilliant. Customer Service is top notch!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for your feedback! Happy to have you a part of our byte family :)


Top Rated
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