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GreatCall Medical Alert Review
ConsumersAdvocate.org
60 Customer Comments & Reviews - see all comments
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Founded 2006, GreatCall is a medical alert equipment manufacturer and monitoring service provider that offers nationwide coverage suitable to a wide range of seniors and others who may require help to remain safe and independent. The company's GPS-enabled devices are also well-suited to customers leading active lifestyles. GreatCall is located in San Diego, California.
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60 Customer Comments & Reviews
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I called and ended service in October of 2020. I even asked if I needed to return the phone and was told no. Now they say I owe $118.44. They say they don’t have a record of my call so I’m on the hook for the bill. My account shows I paid October debt. That was my last due amount because I called and cancelled. Even the supervisor was unwilling to help. I’m expected to prove the exact date of the call. It was the day I wrote the check!! I’m not paying what I don’t owe. Very poor way to take elderly people’s money
RETURN POLICY AWFUL. REFUND STLL HAS NOT HAPPENED. YOU RECEIVED 21ST OF JULY YOU CAN NOT TELL ME IF YOU HAVE RECEIVED IT. IT IS AUGUST 5TH. JJUDYLEE HOLLIDAY 06256 DO NOT BUY!
The phone is a joke!! trouble hearing and people saying everything was garbled! talked to Greatcall and theysaid it was their towers. called and called and still could not get any help!1 they did say they would give me$20.00 towards a smart phone. I would not recomened this phone to any one or to Greatcall either!!
J.S.
Not limited to the house or yard, I think it's available to help anywhere that GPS will work. I made the mistake of reserving a motel room online, with no phone number given nor an address for my GPS. I wound up lost at night.... pushed the button, got Great Call and directions! Have had it for several years. Love it!
I u havei have had great call for two or three years snd have been very satisfied with the Service.
paul cuypers
clearwater florida
10/25/2019 I have my jitterbug flip for 10 days .I have no problems to use it the phone works fine.
However i just find out that my phone is not working with the hand free system of my toyota rav 4 (bluetooth)
This phone is made for seniors and this make it very unsafe when been called when driving ????
Do not buy a Great Call phone. The jitterbug phone is terrible. My husband as one and he does not know who is calling him when he get a phone call. It has been this way for about 2 month. So I would not waste my money on it.
They adervisted to be a great phone service but they are not worth what you pay for them.
I was very disappointed with Great Call. I purchased a device for my dad which broke. I called to replace it and was told that they only had jitterbug flip phone devices, my dad has a cell phone and did not want a second one but, I was guaranteed that we would have a new lively mobile necklace device within two weeks and That those who have the flip phone will have priority in receiving the new release of the lively mobile necklace. I called after four weeks to find out where the necklace was and was told that there was no expected date for the release of the necklace and that I unfortunately had been misinformed. After more than 30 minutes on the phone and being “accidentally “... Read More
This Medical Alert Device is a fraud and does not work, it never did work yet both Best Buy and Great Call continued to sell it so them could get our $ that is what it is all about NOT safety or facts but the $ Monies$
None of the items promised works No, 911, No GPS, No Fall Defector, No Locator, No Operator Not Water Proof nothing works it is all defective. As a disabled veteran the device failed now the companies are discrimination against we the elderly and disabled. Veterans no longer use this defective device.
Got a notice from Great Call that my recently bought Mobile Medical Alert Plus Device is broken and that i need to return it immediately i then got a call from Best Buy to return it to the store and they will refund my credit card in 30 days and will give me a $50 dollar Gift Card.
When i got to the store the assist. Manager asked us not to make a big deal as my wife was very upset knowing the device is defective and did not ever work. They tired to blame the cell company for the recalls but as it turns out it is the device that is faulty and not able to help when needed.
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Free Month with Annual Plans
- Selection of At-Home & On-The-Go Devices
- Water-Resistant, Shower Safe
- Customer Portal for Activity Tracking & Connecting with Loved Ones