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Medical Guardian Medical Alert Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
 
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How is Medical Guardian rated?

Breakdown

5.0/5
Monitoring
4.8/5
Equipment
4.8/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 4.9 / 5 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their caregivers.

The company offers professional monitoring from their 13, U.S.-based, 24/7 monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations.

Furthermore, its state-of-the-art smartwatches put Medical Guardian at the forefront of technological advancement in the realm of medical alerts. Medical Guardian scores highly with us for its diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 4.8 / 5

Medical Guardian offers five easy to use and install devices with that can be equipped with optional fall detection and your choice of landline, cellular, or mobile/GPS connectivity.

They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons.

Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Other devices offer even longer battery life—up to seven days.

Medical Guardian recently introduced the Guardian Mini. The unit is quite petite, weighing in at just over an ounce and measuring 1.38 inches across. You can wear it on a lanyard or clip it anywhere on your person with the clip that's included.

Medical Guardian offers a mobile app that can be set up to issue a variety of alerts to family members. For family members and caregivers who prefer not to install the app, alerts can be delivered via text message or email.

The company’s latest product is the MGMove smartwatch, powered by AT&T 4G LTE. The touch-screen device has a multitude of features that combine the conveniences of a smartwatch with the functionality of a help button. It can report emergencies to the monitoring center using the SOS app, track their steps to keep up with their daily goals, check the weather at any time, and set reminders. The watch can also be used as a messaging device between the user and their Care Circle members.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Bracelet
Mobile/GPS Battery Life
168 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 5 / 5

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry.

Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service.

With state-of-the-art servers and telecommunications equipment, Medical Guardian's monitoring centers are capable of 100% redundancy even under the most severe scenarios.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract and Price - 4.8 / 5

Medical Guardian provides free activation for all their standard medical alert systems. Shipping is free when you sign up for a quarterly or longer contract.

Medical Guardian offers free equipment for two of its five products. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. Its newest product, the MGMove smartwatch, has a purchase price of $199.95 and a service plan that costs $44.95. It offers enhanced features such as reminders and messaging. The lowest-cost option from Medical Guardian’s line of on-the-go and at-home medical alert devices includes a free neck pendant or wristband with a call button.
Medical Guardian does not require customers to make a long-term commitment. You can pay for service monthly. However, the company discounts its prices when you select the quarterly or annual payment option.

Starting Prices per Month

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Minimum Contract Length
1 months
Activation/ Installation Fee
None
Equipment Fees
Varies by product.
Free Trial Period
None
Cancellation Policy
Medical Guardian will refund any prorated amount due based on the date the equipment was received, minus a $50 restocking fee as outlined in the Terms of Service.

Medical Guardian Reputation

Reputation and Certifications - 5 / 5

Medical Guardian devices have won numerous consumer honors. Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with the organization. That rating is at odds, however, with the poor rating awarded by customers who review Medical Guardian on the BBB website: Just 1.1 out of 5 stars.

The company earns an impressive 4.6 out of 5 stars from customers who review it on Google.

Trustpilot users aren't enthusiastic about Medical Guardian, however, and give the company a "bad" rating of 1.7 out of 5 stars. Medical Guardian does take the time to check and respond to consumer reviews.

Medical Guardian monitoring services are certified by Underwriters Laboratories, The Monitoring Association, and Factory Mutual.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
11.0 out of 5
BBB Rating
A+
BBB Neutral Reviews
0
Date Collected
2023-06-27

Disclaimers

Contact & Additional Information

Homepage URL
https://www.medicalguardian.com/
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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609 Customer Comments & Reviews

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J
Janet D
8/10/2018
We ordered the Medical Guardian alert based on the high recommendation of some good friends. They had tried several different medical alert devices, and ended up sending all of the others back. They highly recommended the Medical Guardian to us. We have the Active Guardian with fall protection. It is VERY sensitive. It has gone off just in the process of putting it on (hanging it around neck). My mom is very active still, but has had several falls and we were worried about her falling and being unable to contact any of us. She requested a waist pouch for the device, because of the large size of the device. I was told by three different Medical Guardian people on three occasions,... Read More

M
Medical G  
Official Response

Employee of Medical Guardian Medical Alerts
Janet, thank you for the review. We are happy that you are pleased overall with her Active Guardian. We are disappointed that she was receiving mixed messages with regards to the availability of a pouch or carrying case for her device. We are looking into your mother's situation and will be in touch shortly. Have a great day!
M
mary
8/10/2018
very happy with medical guardian, had it for my husband, but his was not mobile - now they are - love it and feel very secure I'm safe and someone is with me and can help if needed...great product!!!

K
Kaneoda T
8/10/2018
Medical Guardian was easy to setup, included all the equipment necessary for the reasonable price! My 93 year old mother wears her pendent everyday, knows what to do and MG encouraged us to test every month. I could not be happier, she is happier and feels safe in her own. Thank you MG for your service.

Shawn W
8/10/2018
I really have nothing to report. When it comes as hooked up the person on the phone was very helpful. Luckily I have not had to use it.

S
Steven G
8/10/2018
I liked your service before you changed over to "doing it yourself". It took me a while to install your product into one of our rental properties.

M
Medical G  
Official Response

Employee of Medical Guardian Medical Alerts
Steve, thank you for the feedback. We are always looking for the right balance in regard to support for our customers and allowing them to do things independently. If you ever have any issues installing our products, you can always feel free to speak with one of our Customer Care Specialists. They are available at 1-800-313-1191. Hours are 9 a.m to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Thanks again for reaching out and have a great weekend!
A
Ann C
8/10/2018
The service people have been great from the getgo! At first I was unsure of what I needed to do and all my questions were answered patiently and thoroughly. Now I do my monthly tests and have been very impressed with the response people! Keep up the good work!

J
James D
8/10/2018
Thank you for your quick response to an accidental call to help line. My husband was trying to put a drill bit in drill and was unaware he had push button on device he wears around neck. I was outside working and they were unable to contact me. They contacted my daughter quickly as instructed and we were able to avoid an unnecessary EMS call. It gave us assurance that if we really needed help, it would be taken care of immediately . Thank you very much.

J
Jan B
8/10/2018
We have been very pleased with the medical guardian. We got it for my father in law who is 93 and it gives up a peace of mind that he can get help if he needs it and we are not there.

A
Antoinette C
8/10/2018
I am very pleased with my purchase. It is easy to wear and even looks attractive.. each tim e I check my unit I get a quick response and they take the time to ask questions and confirm that I am OK..THE lock box is a great addition and gives me security knowing there is access to my home if needed.. Having an extra wrist device is also good in the event I misplace one. Thank you.

D
David
8/10/2018
I can sleep at night now knowing i can get help with a press of a button. During the it's like having a friend with you love it.

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