Medical Guardian Medical Alert Review
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609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
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609 Customer Comments & Reviews
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Just ordered this for my mom and haven't received it as of yet but the staff I have spoken with were very polite and I am hoping it's everything we expect it to be.
Yet to activate. But phone support knowledge and helpful and very friendly. After I received the wristband that I asked for, I changed my mind and requested a necklace instead. You graciously complied and a new one is being delivered today. Thanks very much.
I was scammed!!! I purchased medical guardian for my 78 year old mother who lives independently on a farm. I had concerns about her remote location, and service available. I was assured by the representative selling the device that she would have coverage in her area. I was very excited due to the fact other companies had told me service was not available in her area. Well once they sold me the most expensive device and talked me into signing a 3 month contract the area she lives in receives no service. It took moments for customer service to tell me that with her zip code I provided, allowed them to see that coverage was not available in her area. I asked about returning device and... Read More
Medical Guardian, my experience thus far is customer service and customer experience. I am very pleased with the whole process of picking and choosing the plan that would work best for me. Customer Service explained my chosen plan(Plan #3), the equipment I would be receiving, Pendent to wear around my neck, Wrist unit, and the base unit. Set up was straight forward, call the 1-800 number and you are walked through the set up and test procedure. I have not felt strong enough to get out away from house yet to test the GPS and Cell Base unit, but when I do that will be my most important test. I do look forward to getting out again. I have to say my experience with Medical Guardian has... Read More
Im still waiting for the equipment.
I have only had my Mobile Guardian alert system a week, so I can't tell you much yet. It was delivered within 3 days, and I had excellent customer service when ordering and installing after I received the system.
fortunately we have not needed an emergency call since ordering. We have, however, taken several trips out of town and taking the device with us has been a breeze. Get to our location, plug in the box and push the button. When the operator comes on we give them our temporary address and how long we expect to be there. Then enjoy our time knowing that if Mom needs help it is on the way. When we get home, another call lets them know we are back at her house. Couldn't be easier.
Ok so far but have not received it yet.
I bought the GPS device for my mother. Ordering from customer service was excellent. They were very helpful answering all my questions about their product. I feel better knowing my mother is protected 24/7. Thanks to all that helped me.
Everything works well and the response time is fast. It is very sensitive which is good and bad. My mom has set it off by accident about 5 times by leaning over the sink, giving someone a hug, etc. I wish they offered a wristband alert and that would eliminate this problem. Otherwise I am very satisfied with the product.
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