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Cross Country Moving Group Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
366 Customer Comments & Reviews - see all comments
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Based in Delray Beach, Florida, Cross Country Moving Group is a Department of Transportation-licensed moving broker. The company offers provides costumers with their professional network of licensed movers offering long-distance, local, military, and corporate moving services.

How is Cross Country Moving Group rated?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.3 / 5 (Excellent)

Cross Country Moving Group is household goods broker that can connect customers to multiple FMCSA authorized movers nationwide. The company can accommodate local and long distance residential and commercial moves, as well as auto transport. Cross Country provides instant moving quotes over the phone or via email. As the company is relatively new, there is not yet much of an online reputation. However, Cross Country so far has minimal complaints with the BBB and the Department of Transportation.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Cross Country Moving group is a nationwide moving broker, not a moving service itself. Since the company can connect customers with multiple FMSCA-authorized carriers, services will depend on whichever entity cross Country ultimately pairs the customer with. Charges on Cross Country's website are estimated and might differ from the final actual charges. Cross Country represents a high volume of customer and can negotiate discounts on behalf of them. Typical services from moving companies include residential & commercial moves, auto transport, storage, and packing & unpacking.

Reputation

BBB Rating
B+
Year Founded
2018
Date Collected
2019-05-03

Reputation - 4.5 / 5

Cross Country Moving Group is not accredited with the Better Business Bureau, but has received a B+ grade with the organization. Additionally, the company only has two complaints in the last year which were both closed. In 2019 so far Cross Country has received 5 complaints with the U.S. Department of Transportation. There is not much other customer feedback about Cross Country online as the broker has only been in service since 2018.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3181651
MC License Number
126828

Fleet - 4.3 / 5

Since Cross Country Moving Group is a household goods broker, the company does not operate a fleet of its own, but rather connects customers with Federal Motor Carrier Safety Administration (FMCSA) authorized carriers. Cross Country, however, is registered with the Department of Transportation (DOT) and has a Multi Combination (MC) license from the DOT as well.

Contact & Additional Info

Homepage URL
Company Phone
(888) 644-7812
Headquarters Address
301 W Atlantic Avenue, Delray Beach, FL, 33444

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366 Customer Comments & Reviews

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olivialily170
1/16/2022
The crew were great and professionally. Everything was done with no damage and went really smooth. They also moved my upright piano without any issues.


J
James G
1/16/2022
Thanks for your help during our move. We were short notice and with special accommodation but they were responsive, accommodating and professional. It made moving easy and not stressful. Thank you


penaterry031
1/15/2022
Love their service. They were careful while wrapping all of our belongings and while moving . They are very efficient.


I
Isla
1/15/2022
Cross Country Moving Group was excellent. They delivered and set up our new furniture, which involved carrying a 350-pound table and sofas up a very narrow staircase. It was not an easy task! They arrived on time. They set up runners and padding to protect the floors and railings. They were strategic and careful, and there was no damage. They have brain power in addition to muscle power!


A
Ava S
1/14/2022
Great all round service - easy and accommodating to book with, prompt delivery and pick up. This is my second time renting boxes and this time I also used their moving company - fast, clean, professional - highly recommended!


bryanhill417
1/13/2022
They were extremely fast and efficient. They took great care to wrap our furniture and move it without damage. When we arrived at new location they promptly covered walls at corner of stairs and wrapped hand rails. Every one of them was nice and a pleasure to be around. Great job and thank you.


gerogekd48026
1/12/2022
I will never recommend any other company. These men displayed exemplary respect, work ethic, care and concern for our items, and they were all very personable. This was more than just a moving company to us, these are new friends that we hope to see again!


M
Mary G
1/12/2022
This is my second time using Cross Country Moving Group and I really cannot recommend it enough. The benefits are numerous: smaller environmental impact from using re-usable plastics; less stress over having to source cardboard boxes and moving materials; and having uniformly-sized containers will make your movers much happier and much more efficient. Nothing worse than moving someone with a million differently-sized boxes. That said, the BIGGEST advantage to renting from Cross Country Moving Group is this though: you have to give them back! Thus forcing you into actually unpacking everything. If you're a procrastinator though, no worries as Cross Country Moving Group can extend timelines... Read More


A
Ava P
1/11/2022
Cross Country Moving Group was fantastic. They kept us updated on their arrival time for drop off and pickup. They even gave us tips so we wouldn’t scratch our floors with the boxes. Highly recommend for your next move! Thanks!


K
Kristin
8/24/2021
They cancelled and said they could not do the move after attempting a pickup where a guy who had my items gave them a hard time. Katherine B. told me to go on their site and cancel, so I did. They then proceeded to keep my $1019 deposit. I am now going to small claims court because once I filed with my bank they refused to work with me. They are unprofessional, rude in customer service and unreasonable. They also did not communicate with me the day they were supposed to retrieve my items and kept pushing out the date. They did not provide service which was transport of goods so they have no right to keep a deposit.



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832