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Cross Country Moving Group Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
366 Customer Comments & Reviews - see all comments
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Based in Delray Beach, Florida, Cross Country Moving Group is a Department of Transportation-licensed moving broker. The company offers provides costumers with their professional network of licensed movers offering long-distance, local, military, and corporate moving services.

How is Cross Country Moving Group rated?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.3 / 5 (Excellent)

Cross Country Moving Group is household goods broker that can connect customers to multiple FMCSA authorized movers nationwide. The company can accommodate local and long distance residential and commercial moves, as well as auto transport. Cross Country provides instant moving quotes over the phone or via email. As the company is relatively new, there is not yet much of an online reputation. However, Cross Country so far has minimal complaints with the BBB and the Department of Transportation.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Cross Country Moving group is a nationwide moving broker, not a moving service itself. Since the company can connect customers with multiple FMSCA-authorized carriers, services will depend on whichever entity cross Country ultimately pairs the customer with. Charges on Cross Country's website are estimated and might differ from the final actual charges. Cross Country represents a high volume of customer and can negotiate discounts on behalf of them. Typical services from moving companies include residential & commercial moves, auto transport, storage, and packing & unpacking.

Reputation

BBB Rating
B+
Year Founded
2018
Date Collected
2019-05-03

Reputation - 4.5 / 5

Cross Country Moving Group is not accredited with the Better Business Bureau, but has received a B+ grade with the organization. Additionally, the company only has two complaints in the last year which were both closed. In 2019 so far Cross Country has received 5 complaints with the U.S. Department of Transportation. There is not much other customer feedback about Cross Country online as the broker has only been in service since 2018.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3181651
MC License Number
126828

Fleet - 4.3 / 5

Since Cross Country Moving Group is a household goods broker, the company does not operate a fleet of its own, but rather connects customers with Federal Motor Carrier Safety Administration (FMCSA) authorized carriers. Cross Country, however, is registered with the Department of Transportation (DOT) and has a Multi Combination (MC) license from the DOT as well.

Contact & Additional Info

Homepage URL
Company Phone
(888) 644-7812
Headquarters Address
301 W Atlantic Avenue, Delray Beach, FL, 33444

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366 Customer Comments & Reviews

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Cody
8/14/2021
Cross Country Moving Group is the worst experience I have ever had with a moving company. We moved across the country for a new job. Before the first deposit was given the customer service was good. They promised to be a good company to use for the move and pack our fragile items for use (which we paid for and was in the contract). After they had our deposit, I could not get a hold of them more often than not, and when I did they were exceptionally rude. They did not pack the fragile items (TV's) in TV boxes, they through blankets over them and called it good. This cavalier attitude toward their job continued throughout the packing process. In the end, the items we packed... Read More


Joseph H
7/30/2021
It was a tough move from a second floor unit with no lift but they took it in their stride and quickly found solutions to make sure the job was done well and efficiently. They were always quick to respond to emails and provided a very reasonable priced service for such an excellent service. I'm hoping to not have to move again anytime soon but if/when I do Josh will be the only one I call to help.


teresawright2626
7/29/2021
It was a great moving experience. They arrived right on time and gave me a 30 min heads up before they came. Worked very quickly and respectfully. Very nice guys and very considerate of all my stuff! Highly recommend!


A
Angelica M
7/29/2021
Awesome company to deal with, from the first email enquiry through to the actual move. The two guys we had were brilliant. All items of value wrapped in blankets and moved With care. No mucking around, yet took great care of our household items/furniture from loading at one house to offloading at another. Thank you guys to make our move so smooth and trouble-free. Definitely happy to recommend Cross Country Moving Group with anyone.


Luna M
7/27/2021
I hired the company for my move as well as the final cleaning. They arrived on time, were very friendly and polite, and packed and unpacked everything perfectly and professionally. Such a pleasure to deal with! The two guys that came were so lovely and polite and seemed to take great care of my stuff. Had all my things into my house in an hour and a half. Will definitely use them again if needed and will be giving details to friends and family who need movers. Thank you so much!


hellofts102
7/27/2021
Great Experience ,Great service and wonderful employees. I was quoted a price, a show time, and everything went as planned. I would use this company again without hesitation! Thanks to this company for a job well done.


jack7epete
7/26/2021
Super easy, moved from Florida to Philly. Everything in tact. Picked up Friday Florida and arrived PA Monday/Tuesday before estimate. no rush from this company, scheduled my delivery 24hrs prior from Wednesday to Thursday delivery. Driver even waited for me 30 mins to get to my new home. And above all affordable!


A
Arthur W
7/25/2021
I asked Cross Country Moving Group for the move of our house and was extremely satisfied with the service, the handling, the offer and the personal contact to the employee. When visiting our home, the exact amount of moving material and transport capacity was determined professionally. All costs on the offer were transparent and traceable. Movers were real professionals. And we're very polite during the entire time Again the service was top notch!! And the next question is would I use then again in a second!!!


susanjfaris
7/24/2021
The 3 guys that did our move were amazing!! They were friendly, efficient, fast, careful, and helpful. They made an experience that is often stressful so much better. I truly cannot say enough good things about them. They went above and beyond. I would recommend them 100% for sure!


ashleythomp47
7/24/2021
Great experience with this company. Their pricing structure was very clear compared to other companies I considered. Their crew showed up on time and very efficiently got our things loaded into the truck and carefully unloaded at our new home. Highly recommended!



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832