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Cross Country Moving Group Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
366 Customer Comments & Reviews - see all comments
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Based in Delray Beach, Florida, Cross Country Moving Group is a Department of Transportation-licensed moving broker. The company offers provides costumers with their professional network of licensed movers offering long-distance, local, military, and corporate moving services.

How is Cross Country Moving Group rated?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.3 / 5 (Excellent)

Cross Country Moving Group is household goods broker that can connect customers to multiple FMCSA authorized movers nationwide. The company can accommodate local and long distance residential and commercial moves, as well as auto transport. Cross Country provides instant moving quotes over the phone or via email. As the company is relatively new, there is not yet much of an online reputation. However, Cross Country so far has minimal complaints with the BBB and the Department of Transportation.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Cross Country Moving group is a nationwide moving broker, not a moving service itself. Since the company can connect customers with multiple FMSCA-authorized carriers, services will depend on whichever entity cross Country ultimately pairs the customer with. Charges on Cross Country's website are estimated and might differ from the final actual charges. Cross Country represents a high volume of customer and can negotiate discounts on behalf of them. Typical services from moving companies include residential & commercial moves, auto transport, storage, and packing & unpacking.

Reputation

BBB Rating
B+
Year Founded
2018
Date Collected
2019-05-03

Reputation - 4.5 / 5

Cross Country Moving Group is not accredited with the Better Business Bureau, but has received a B+ grade with the organization. Additionally, the company only has two complaints in the last year which were both closed. In 2019 so far Cross Country has received 5 complaints with the U.S. Department of Transportation. There is not much other customer feedback about Cross Country online as the broker has only been in service since 2018.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3181651
MC License Number
126828

Fleet - 4.3 / 5

Since Cross Country Moving Group is a household goods broker, the company does not operate a fleet of its own, but rather connects customers with Federal Motor Carrier Safety Administration (FMCSA) authorized carriers. Cross Country, however, is registered with the Department of Transportation (DOT) and has a Multi Combination (MC) license from the DOT as well.

Contact & Additional Info

Homepage URL
Company Phone
(888) 644-7812
Headquarters Address
301 W Atlantic Avenue, Delray Beach, FL, 33444

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366 Customer Comments & Reviews

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bmama1097
6/28/2021
They were very careful with everything. They even took the time for me to put the slip/scratch pads on all of the furniture before they placed it where it was going in the house. Their estimate of how long the job would take was very accurate as well as their estimate on price. Everything was totally wrapped and carefully moved. They were very easy to talk to every time I called them on the phone. We were not exactly sure of the date we were going to move and we had to change back and forth a few times, but they had no problem accommodating us


englischarleseenglish
6/26/2021
This was the best moving experience I have had. The company called ahead to address our scheduling concerns and managed to make everything work. The crew was extremely professional and everything got here in the same condition it left our previous place. TV/furniture all secured really well and protected. Cannot recommend them highly enough!


E
Eva J
6/23/2021
My move was easy and painless with Cross Country Moving Group. Excellent communication with the office team. I had my date and time booked, cost info, and a confirmation email with the contact details for the movers. They even sent me some helpful reminders about where/how to print and post signs for the street. The team was on time, moved quickly and efficiently, and they were so gentle with my stuff! Even little things I’d packed in grocery bags and figured I would move in a car later - they gently loaded all that into the truck and it all survived the move. Thank you so much!


jakmicle184
6/23/2021
They were polite, very detailed in protecting all furniture, very motivated and they worked great together as a team. This company and the 3 men went above and beyond my expectations. The office staff was friendly and professional when setting up my move. I can not say enough how excellent these movers are. I would definitely recommend to everyone.


jacklewis531
6/22/2021
They are awesome! They respond quickly and are very professional. We ordered a bed and the delivery guy left it in the garage and we needed it to be taken up to the 7th floor, they were quick and careful with our items. Would highly recommend! We will absolutely be using them in the future!


kimberlydjbond
6/21/2021
Excellent service! The team was on time, efficient, courteous, and friendly. They moved 25 commercial washers and dryers and made it look easy. I will use them in the future and I highly recommend them. Great job guys.


L
Luna J
6/21/2021
This is my second time using Cross Country Moving Group and another great experience. They are prompt, professional and punctual. The level of communication with customers is exceptional. The process were very clear and there are no surprises - except, possibly, how quickly they work! From start to finish the process with this company was phenomenal. The move was done so quickly and so efficiently, I was completely blown away. They are seriously worth every penny. Extremely happy with this company and highly recommend them.


albertwelsen07
6/19/2021
When they were grabbing boxes to load up, they made sure to confirm clearly exactly how I needed things, since I was leaving some stuff behind. They were pretty quick too. I was told by the team lead that he was looking to save me money, and after giving all the details, I did save hundreds (it was already low compared to alternatives), because they make sure to check.


R
RubyTaylor
6/18/2021
Moving is stressful and scary, but I was in good hands with Cross Country Moving Group. They were on time, they were speedy but careful with moving my belongings, they took directions well for where to place things in the new apartment. They are not the cheapest option, but they may be the best value. Better to get it done right the first time, with everything intact! The concierge at my old building saw my movers on the cameras and remarked to me how impressed she was at their speed/efficiency, as well as with the care they took. I am so glad I went with this company. Thanks!


wadewelton326
6/16/2021
I had such a great experience, Prices were competitive but your moving partner needs to be reliable, helpful, and professional. The whole team there is so service oriented and reliable. If the cost was a few bucks more, it was money very well spent. I recommend Cross Country Moving Group 110%.



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832