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Cross Country Moving Group Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
366 Customer Comments & Reviews - see all comments
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Based in Delray Beach, Florida, Cross Country Moving Group is a Department of Transportation-licensed moving broker. The company offers provides costumers with their professional network of licensed movers offering long-distance, local, military, and corporate moving services.

How is Cross Country Moving Group rated?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.3 / 5 (Excellent)

Cross Country Moving Group is household goods broker that can connect customers to multiple FMCSA authorized movers nationwide. The company can accommodate local and long distance residential and commercial moves, as well as auto transport. Cross Country provides instant moving quotes over the phone or via email. As the company is relatively new, there is not yet much of an online reputation. However, Cross Country so far has minimal complaints with the BBB and the Department of Transportation.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Cross Country Moving group is a nationwide moving broker, not a moving service itself. Since the company can connect customers with multiple FMSCA-authorized carriers, services will depend on whichever entity cross Country ultimately pairs the customer with. Charges on Cross Country's website are estimated and might differ from the final actual charges. Cross Country represents a high volume of customer and can negotiate discounts on behalf of them. Typical services from moving companies include residential & commercial moves, auto transport, storage, and packing & unpacking.

Reputation

BBB Rating
B+
Year Founded
2018
Date Collected
2019-05-03

Reputation - 4.5 / 5

Cross Country Moving Group is not accredited with the Better Business Bureau, but has received a B+ grade with the organization. Additionally, the company only has two complaints in the last year which were both closed. In 2019 so far Cross Country has received 5 complaints with the U.S. Department of Transportation. There is not much other customer feedback about Cross Country online as the broker has only been in service since 2018.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3181651
MC License Number
126828

Fleet - 4.3 / 5

Since Cross Country Moving Group is a household goods broker, the company does not operate a fleet of its own, but rather connects customers with Federal Motor Carrier Safety Administration (FMCSA) authorized carriers. Cross Country, however, is registered with the Department of Transportation (DOT) and has a Multi Combination (MC) license from the DOT as well.

Contact & Additional Info

Homepage URL
Company Phone
(888) 644-7812
Headquarters Address
301 W Atlantic Avenue, Delray Beach, FL, 33444

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366 Customer Comments & Reviews

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garrypaull45
5/27/2021
I was very nervous about picking a moving company remotely to move items. I spoke with a few companies and thankfully chose this company. From beginning to end it was a great experience. They arrived during the expected window on both ends, packed my valuables, disassembled and wrapped my furniture expertly and efficiently. They just left after reassembling my furniture, placing everything where I wanted and removed the boxes that they unwrapped. I highly recommend them for your out of state move.


stitches2
5/27/2021
DO NOT USE THESE GUYS IF YOU LIKE YOUR STUFF These guys are brokers. They do not do the moving and they do not care about what happens. They were to take our belongings from 1 coast to the other. They never disclosed that they were going to take my belongings and put them in storage until they had a driver in Las Vegas. Extra handling and mishandling by various people causing lost, stolen, damaged and broken items. We paid extra to have nothing placed above 3 machines and a weaving loom, Much to our dismay, when the truck arrived at the destination our equipment was buried under tons of boxes costing us thousands of dollars to repair and they never credited us for the space they used that... Read More


adkinsadamm
5/26/2021
What a great company! They moved us today and it went so smooth. Clean, professional and organized on their process. What a great experience. They are quick and I've never had a single item broken. I will use them as long as I move again in the city.


thelmaagreathouse
5/24/2021
Had an extremely good experience moving with the team. They were very flexible and managed to get my stuff all to the destination smoothly. Would HIGHLY recommend (I booked off a recommendation from a friend) and would use again if I ever move.


A
Ann H
5/23/2021
Cross Country Moving Group is the best moving company we have ever used! I’m very very satisfied for the work of their crew. They came on time and did so great and fast job with covering up the all furniture which some of them were very heavy. They had to unload all my stuff to second floor apartment which is not easy. I’m so thankful for their hard and professional work. Thanks.


jonyalex76
5/22/2021
By far the very best moving experience I have ever had. The team were incredibly professional and took great care when packing and handling all of my items. They also took great care when bringing them into my new apt which was in a newly renovated bldg. I would absolutely, highly recommend this company for any move you have planned! Thank you Cross Country Moving Group!


naeemdsfzdsf
5/21/2021
Had a few large items that we couldn’t move ourselves and other moving companies required a 3 hour minimum which was too much for us. The team here was fantastic, sociable, and kind. They wrapped everything up and even removed and put back.


sebastianclill01
5/20/2021
I had a 5 star experience using this company. From start to finish the team were efficient, clean, and fast. I did a local move but they really took the worry out of the day of move. I also dealt with someone in the main office and he was fantastic to help coordinate everything!


L
Logan O
5/20/2021
The Storage was clean and well lighted also they were kind and knowledgeable on all aspects of the business, They arrived as promised very professional and worked very diligently with all of my items. I would recommend this facility to my family and friends.


S
Susan D
5/19/2021
This company is so good that I would highly recommend its name to all the people. All the team members are highly professional and they took really good care of my belongings. They were super cautious about handling everything and made sure that nothing underwent any type of damage or breakage. I really liked their prices as well. This company is awesome.



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832