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Cross Country Moving Group Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
366 Customer Comments & Reviews - see all comments
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Based in Delray Beach, Florida, Cross Country Moving Group is a Department of Transportation-licensed moving broker. The company offers provides costumers with their professional network of licensed movers offering long-distance, local, military, and corporate moving services.

How is Cross Country Moving Group rated?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.3 / 5 (Excellent)

Cross Country Moving Group is household goods broker that can connect customers to multiple FMCSA authorized movers nationwide. The company can accommodate local and long distance residential and commercial moves, as well as auto transport. Cross Country provides instant moving quotes over the phone or via email. As the company is relatively new, there is not yet much of an online reputation. However, Cross Country so far has minimal complaints with the BBB and the Department of Transportation.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Cross Country Moving group is a nationwide moving broker, not a moving service itself. Since the company can connect customers with multiple FMSCA-authorized carriers, services will depend on whichever entity cross Country ultimately pairs the customer with. Charges on Cross Country's website are estimated and might differ from the final actual charges. Cross Country represents a high volume of customer and can negotiate discounts on behalf of them. Typical services from moving companies include residential & commercial moves, auto transport, storage, and packing & unpacking.

Reputation

BBB Rating
B+
Year Founded
2018
Date Collected
2019-05-03

Reputation - 4.5 / 5

Cross Country Moving Group is not accredited with the Better Business Bureau, but has received a B+ grade with the organization. Additionally, the company only has two complaints in the last year which were both closed. In 2019 so far Cross Country has received 5 complaints with the U.S. Department of Transportation. There is not much other customer feedback about Cross Country online as the broker has only been in service since 2018.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3181651
MC License Number
126828

Fleet - 4.3 / 5

Since Cross Country Moving Group is a household goods broker, the company does not operate a fleet of its own, but rather connects customers with Federal Motor Carrier Safety Administration (FMCSA) authorized carriers. Cross Country, however, is registered with the Department of Transportation (DOT) and has a Multi Combination (MC) license from the DOT as well.

Contact & Additional Info

Homepage URL
Company Phone
(888) 644-7812
Headquarters Address
301 W Atlantic Avenue, Delray Beach, FL, 33444

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366 Customer Comments & Reviews

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Ann J
5/18/2021
We were so pleased with our experience at Cross Country Moving Group. The location was convenient for us and the price was very reasonable. We had a climate controlled unit and the inside was kept very clean. The office staff was so friendly and helpful, even contacted us when to let us know our lock didn't secure the door properly. We highly recommend Cross Country Moving Group to anyone.


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Emily T
5/15/2021
All my goods are received on time. The Service coordination from source to Destination was highly appreciable. Overall a great experience and a smooth movement even during the pandemic situation


wayneddean23
5/15/2021
They were amazing! They had so much patience with having to move their truck to let people get by on a narrow Bklyn street. Fast, gentle with older furniture and just so kind! Was the least stressful move I have ever had! I would recommend this moving company and these guys to anyone in a heartbeat! Thank you for making this so easy!!


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Abigai P
5/8/2021
We had contacted Cross Country Moving Group for the movement of 9 boxes. They had provided all the instructions in details. and even during the Covid-19 pandemic they were able to deliver. They had provided all the updates and the tracking information. They helped us to unload the boxes too. I will always be using only Cross Country Moving Group in the future.


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Grace S
5/5/2021
I had one of the Best shipping experience with Cross Country Moving Group. They took care of everything. They understood my situation took complete control. It's a well coordinated Team work. No issues at all in the process. Thank you!


goirdotecul
4/29/2021
I’ve used Cross Country Moving Group twice. Once in 2018 and more recently in April of this year. One mover came by to our place to have a look before giving us an actual quote, which was reasonably priced. On the day of the move, his team of 3 showed up and did a good job, and managed to complete the move earlier than anticipated. Good job guys! Keep up it up!


tyronefranklin16
4/28/2021
I hired Cross Country Moving Group for a short move, just a few blocks away. I will start this review by saying that I move often. Too often. And I've had my fair share of experiences with movers. This was the smoothest move I've ever had. They showed up on time (early, actually) and were patient while I worked out the details for parking the truck. The three guys never stopped moving and were always a step ahead of me. They were friendly, collegial, and worked hard. Nothing was damaged in the move. They came with tools and helped me reassemble the bed that my tools were proving incapable of handling. They made sure the move was quick and I was charged for exactly the amount of time they... Read More


deborahgriffin198
4/28/2021
From my first interaction with this company, I felt very comfortable and I was thoroughly impressed. The attention to detail and follow up are top notch. Prior to my moving day, I received a call confirming the timing and other last minute details and then, on the day of, my movers went above and beyond. They were professional, fast, and on time (early actually). I could not have asked for a better set of movers than Cross Country Moving Group! Kudos!


ellencollins5765
4/24/2021
These guys were friendly, efficient. They did a great job handling our furniture. I love the simplicity, no hidden fees or extra costs for weight, stairs etc. Would use their services again.


jakmicle184
4/23/2021
They are very professional, on time and get the job done. I have used several companies over the years but they are the best. They showed up on time, delivered when said, nothing arrived broke. Highly recommend them for any moving needs.



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832