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Cross Country Moving Group Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
366 Customer Comments & Reviews - see all comments
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Based in Delray Beach, Florida, Cross Country Moving Group is a Department of Transportation-licensed moving broker. The company offers provides costumers with their professional network of licensed movers offering long-distance, local, military, and corporate moving services.

How is Cross Country Moving Group rated?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.3 / 5 (Excellent)

Cross Country Moving Group is household goods broker that can connect customers to multiple FMCSA authorized movers nationwide. The company can accommodate local and long distance residential and commercial moves, as well as auto transport. Cross Country provides instant moving quotes over the phone or via email. As the company is relatively new, there is not yet much of an online reputation. However, Cross Country so far has minimal complaints with the BBB and the Department of Transportation.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Cross Country Moving group is a nationwide moving broker, not a moving service itself. Since the company can connect customers with multiple FMSCA-authorized carriers, services will depend on whichever entity cross Country ultimately pairs the customer with. Charges on Cross Country's website are estimated and might differ from the final actual charges. Cross Country represents a high volume of customer and can negotiate discounts on behalf of them. Typical services from moving companies include residential & commercial moves, auto transport, storage, and packing & unpacking.

Reputation

BBB Rating
B+
Year Founded
2018
Date Collected
2019-05-03

Reputation - 4.5 / 5

Cross Country Moving Group is not accredited with the Better Business Bureau, but has received a B+ grade with the organization. Additionally, the company only has two complaints in the last year which were both closed. In 2019 so far Cross Country has received 5 complaints with the U.S. Department of Transportation. There is not much other customer feedback about Cross Country online as the broker has only been in service since 2018.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3181651
MC License Number
126828

Fleet - 4.3 / 5

Since Cross Country Moving Group is a household goods broker, the company does not operate a fleet of its own, but rather connects customers with Federal Motor Carrier Safety Administration (FMCSA) authorized carriers. Cross Country, however, is registered with the Department of Transportation (DOT) and has a Multi Combination (MC) license from the DOT as well.

Contact & Additional Info

Homepage URL
Company Phone
(888) 644-7812
Headquarters Address
301 W Atlantic Avenue, Delray Beach, FL, 33444

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366 Customer Comments & Reviews

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MADHUSUDHAN S
4/11/2021
We were suppose to move from Michigan to California and were searching for good and professional movers. On the first place, Cross country movers are not even a moving company, they are just a broker company with their business operated just with phone and nothing else. At first, this sales guy called Robert used to call me repeatedly to book both Car and Household movement through them and he promised they will deliver things by 10 days. My bad days triggered immediately after booking through them. They handed over the contract to a moving company called Arena Van lines. We had discussed $1,950 for 300 cuft and once they arrived at my source location, they charged $2,800 for 400 cuft... Read More


karanso865
4/7/2021
Cross Country Moving Group are our go-to company ... We met them in 2018 and have used them several times as our business has grown over the past 8 years. Their team is courteous from the first call until they pull out of the driveway with their truck unloaded. They are reliable and have always over-delivered on their commitments.


M
Michael
4/1/2021
Cross Country Moving Group (CCMG) will deliberately keep your original estimation low until you sign the contract and put down an initial deposit. We were originally quoted ~$8,000 from a move from California to New York. We put down a 50% deposit and waited for our move. During the wait, we received two separate phone calls from two separate agents of the company wanting more information about the household goods being moved. We provided a room by room description of each and every item including dimensions. We also provided photographs of the entire house. After the 1st call, our estimate increased by about $1,000. A week later, despite selling some large items (2 large dressers,... Read More


merithestep7669
3/31/2021
They showed up early, wearing masks and so willing to help us in every way. My husband and I were a little behind in packing and they helped us wrap up boxes and furniture. They were so kind, polite and helpful.


patriciarollans6778
3/31/2021
This was the best moving experience I've ever had. They managed to fit the freight truck in the alley next to my building and he was so patient and incredible. These men are the most kind and helpful movers. I really enjoyed spending the morning with them as they helped me get settled in my new place! Wow. 10000 stars if I could give them that!


raginawhite4646
3/30/2021
They made sure everything was secured and handled with care. They disassemble and reassemble all your complicated furniture - they are truly incredible.


K
Kara W
3/30/2021
They were very enthusiastic about their jobs and they took good care of my stuffs and nothing was broken from the house to the storage. I will use Cross Country Moving Group's service again for my future moving , thanks again.


farduniyageng
3/15/2021
These guys were awesome!!! I moved too many times to admit - it's like embarrassing. So I know a good group. Guy in his late 30's maybe older, was wrapping my more important things in a way that had me standing there amazed/staring/drooling .


jonsmoris5
3/11/2021
After contacting plenty of different moving companies we decided to go with Cross Country Moving Group because they are truly top notch and with the best deals in the area. The 2 guys who moved my things were very quick and pleasant to deal with. I wouldn't choose anyone else for future moves and I am so happy with their service! Thank you for making my life a little easier!


ihamim262
3/6/2021
This company was prompt and professional and responded with a quick turn around. I called yesterday afternoon for help moving heavy appliances and furniture from 2nd and 3rd floor to ground and They were here first thing this morning. The mover came with a helper they wore their Covid protection equipment and gear and did the job promptly and we're very clean. (Quiet too didn't even wake up my kids) And he was very affordable. Not to mention nice guy and very helpful. Also very flexible with offering various payment options



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832