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Cross Country Moving Group Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
366 Customer Comments & Reviews - see all comments
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Based in Delray Beach, Florida, Cross Country Moving Group is a Department of Transportation-licensed moving broker. The company offers provides costumers with their professional network of licensed movers offering long-distance, local, military, and corporate moving services.

How is Cross Country Moving Group rated?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.3 / 5 (Excellent)

Cross Country Moving Group is household goods broker that can connect customers to multiple FMCSA authorized movers nationwide. The company can accommodate local and long distance residential and commercial moves, as well as auto transport. Cross Country provides instant moving quotes over the phone or via email. As the company is relatively new, there is not yet much of an online reputation. However, Cross Country so far has minimal complaints with the BBB and the Department of Transportation.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Cross Country Moving group is a nationwide moving broker, not a moving service itself. Since the company can connect customers with multiple FMSCA-authorized carriers, services will depend on whichever entity cross Country ultimately pairs the customer with. Charges on Cross Country's website are estimated and might differ from the final actual charges. Cross Country represents a high volume of customer and can negotiate discounts on behalf of them. Typical services from moving companies include residential & commercial moves, auto transport, storage, and packing & unpacking.

Reputation

BBB Rating
B+
Year Founded
2018
Date Collected
2019-05-03

Reputation - 4.5 / 5

Cross Country Moving Group is not accredited with the Better Business Bureau, but has received a B+ grade with the organization. Additionally, the company only has two complaints in the last year which were both closed. In 2019 so far Cross Country has received 5 complaints with the U.S. Department of Transportation. There is not much other customer feedback about Cross Country online as the broker has only been in service since 2018.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3181651
MC License Number
126828

Fleet - 4.3 / 5

Since Cross Country Moving Group is a household goods broker, the company does not operate a fleet of its own, but rather connects customers with Federal Motor Carrier Safety Administration (FMCSA) authorized carriers. Cross Country, however, is registered with the Department of Transportation (DOT) and has a Multi Combination (MC) license from the DOT as well.

Contact & Additional Info

Homepage URL
Company Phone
(888) 644-7812
Headquarters Address
301 W Atlantic Avenue, Delray Beach, FL, 33444

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366 Customer Comments & Reviews

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Cesar G
8/4/2020
Nothing but kind words to say about Cross Country Moving Group! They helped quickly get a quote and had movers over to my place in short order. The movers were super friendly and were careful with my fragile things. When they brought all the stuff over to my new home they were even kind enough to put some of my furniture together for me. I can't begin to express how happy I am to have gotten their exemplary service. Moving is a stressful time but they made it so much easier.


B
BD
7/30/2020
Pleased with their work, hiring a group to help you move across the country is terrifying, so it was a must to find one that would do right by me and my family. Moving will always cause some bumps but overall, I had a good experience with the company, and I'm happy with my results!


K
Kaelyn B
7/29/2020
Cross Country Moving Group really helped me out when I had to move! They were professional, kind, and supportive. They were on time, which I was super happy about because I was already stressed about the move, and made such a big adjustment an easy transition. Thank you so much for your help!


Joyce R
7/28/2020
no stars they stood me up and had to connect me with a different moving company that had a bad review hope they dont break anything or the walls coming tomorrow


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James C
7/26/2020
When it came time to move, I unfortunately waited until the last minute to figure out exactly how I was going to get my stuff from my old place to the new one. I did a quick internet search, and found Cross Country Moving Group. Boy was I lucky! What a great decision! Not only did i not have to lift a finger but everything was handled with such care not a single thing broke the entire move! It was incredible! No way I could have done that one my own. I would have broken half of my stuff! These guys are great, on time, professional and ready to get the job done. You wont regret calling Cross Country Moving Company!!


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Laurel W
7/11/2020
Is it possible to give negative stars? Honestly, i have never had a worse, more insulting experience than with Cross Country moving. I was so hopeful in talking with Chad Gooch, the front person, who told me in writing that his price was a worst case scenario and that there would be no surprises. Well, my move went from $2303 to over $4000 at pickup, including a $700 booking fee, whatever that is, plus $100 apiece for television boxes because my padded cases weren’t acceptable. Even though my furniture was not that valuable, the movers said they had to shrink wrap all of it for an additional $200. Then, when i asked how long it would take for the furniture to get to Phoenix from San... Read More


goodkink4u
7/10/2020
Cross Country Moving Group was so helpful to me when I had to move across country last minute. I found this company via an internet search and could not have been more pleased with the service that was provided. My items arrived intact and were handled with care. Their service was prompt, reasonably priced, and arrived on time.


christinejiunpark
7/1/2020
They did a good job on the move from Arizona to Fort Worth, Texas. We were happy with the movers and got our stuff on gtime.


wolf5993
6/27/2020
MILITARY BEWARE Negative Stars is what they need told them i lived on base during every phone call and they said yes no problem. it was a problem they wont pick it up saying that no one is available to move me and i need to cancel on there website which makes me lose my deposit rescheduled three times canceled three times on there end and it my fault. The Last call i got was no one available to move you my boss is telling me to get off the phone and have you cancel. worst customer services every had


E
Emily
6/26/2020
I don't know what I would have done without this moving team. They helped me organize my belongings, keep track of what needed to go to each new room, and helped my family feel more comfortable as we moved states for my career. My husband and kids all loved the moving team: they are kind, friendly, and made the kids laugh. The administrative team for Cross Country Moving Group is also extremely helpful. They give you a great deal for their services and keep the whole operation running more smoothly than I ever could have alone. Thank you again! Your help was much appreciated.



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832