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FamilyTime Parental Control Apps Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
90 Customer Comments & Reviews - see all comments
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FamilyTime is a Tokyo-based tech company and creator of the parental control app by the same name. FamilyTime features GPS real-time tracking, customizable safe perimeters, an SOS button, app blocking, new contacts alert, a "time bank" that allows children to save phone usage time for later, and speeding alerts. The mobile app has versions for iOS, Android, and Kindle.
 
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How is FamilyTime rated?

Breakdown

3.4/5
Transparency
3.5/5
Multiple OS Monitoring
3.5/5
Unique Features
3.5/5
Ease of Installation/Use

Overall Rating: 3.8 / 5 (Very good)

FamilyTime is loaded with features, some of them quite unique, like alerts for when a teen is speeding, a pick-up button that gives children an easy way to tell parents where they are, and a way to bank phone time for later use. In addition, comprehensive filtering and blocking features enable parents to protect their children and stop them from wandering into dangerous content through search engines. We recommend FamilyTime as a parental control software alternative for anyone who doesn't mind the lack of social media monitoring and the mixed customer feedback.

FamilyTime Features & Services

Features & Services - 4.2 / 5

FamilyTime offers an impressive list of features, including phone scheduling, selective app blocking, and some truly unique services like “SpeedAlert,” which lets parents set a speed limit and alerts them if the teen drives over it. The app is able to filter and block offensive material on the internet, which is a big problem for most parents. Parents can also block content that includes specific keywords. FamilyTime does not feature social media monitoring, however, which is somewhat dissapointing.
Monitoring Categories
Sexual Content
Violence
Gambling
Drugs and Alcohol
Weapons
Hate Sites
All Adult Content
Customizable Filtering
Yes
Usage Control Features
Access Scheduling
App Blocking
Website Blacklisting
Software Blocking
Remote Device Lockdown
Individual App Blocking

Monitoring Method

  • Parent
Monitoring Features
Calls
SMS
Website Browser
Apps
Locator Services
Panic Button/SOS
Geofencing
GPS-Enabled
Tracking
Notifications/Alerts
Text

FamilyTime Pricing & Subscription Model

Pricing & Subscription Model - 3.9 / 5

FamilyTime offers a free version of its app with limited features, and free 3-day trials for its premium plans. The least expensive plan only covers one device, however, so parents planning to monitor more than one child will need to invest a little more.

Plan 1/Price

$27 annually / 1 child

Plan 2/Price

$35 annually / 2 devices

Plan 3/Price

$69 annually / 5 devices
Free Trial
Yes
Number of Devices
One, two or five, depending on the plan.
Auto-Renew
Yes

Subscription Model

Prices range from $27 to $69 per year and are auto-renewed after a free 3-day trial.

FamilyTime Customer Experience

Customer Experience - 3.9 / 5

FamilyTime is not listed with the Better Business Bureau. It is rated by TrustPilot, where it obtained a fairly low (4.9) score based on over four dozen reviews. Although they have received some excellent reviews about their user-friendliness and tracking features, negative reviews mention problems with billing practices and how easy it was for kids to uninstall the app.
Year Founded
2014
Trustpilot Rating
4.9 out of 10
Date Collected
2018-04-17
Platforms and Devices
Mobile
iOS
Android
Contact Method
Email
Phone
Live Chat
Customer Service Hours
Support hours are unspecified.

Company Profile

Full Name
FamilyTime Parental Control Apps
Company Website
https://familytime.io
Headquarters
Tokyo, Japan

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90 Customer Comments & Reviews

Loading Reviews ...
mr.ab15
8/11/2020
Hi,, it’s great’s app that make me to control my kids using their devices

S
Shea
8/10/2020
Rick Foster helped so much! You should give him a raise to be honest 😂 he helped so much because my daughter downloaded a vpn and now her apps are paused forever 😂 he helped a lot. Thank you Rick

C
Camilla a
8/9/2020
God service, raske svar på mail da jeg spurte om hjelp og var veldig behjelpelig

G
Gabor B
8/6/2020
Thank you! The support is very quick, and good information. Thank you again.

Luis S
8/4/2020
Buena aplicación y sobre todo excelente servicio de chat. Muy rápido y eficiente.

byrneskb74
7/1/2020
Heed the warnings. I went to log and and claimed the 20% discount. As soon as you log on that way, they say that since you used a promotion, they cannot refund! This is the worst policy. If you want to try free, make sure you DO NOT sign up with a code. Even if you have a valid reason to cancel, you will not get full refund. This policy is a joke and a scam. Try another parental app! BTW- the app doesn't let you turn off or set limits for individual apps so it was useless to me. I tried to cancel immediately after setting up and they refused.

J
Jerrilynn
5/28/2020
Unfortunately it does not work "seamlessly" with iOS. Most of the monitoring and filtering are not available on iOS due to (in their words) Apple's privacy issues. This is not mentioned on the web site. After trying to make it work and speaking with tech support, I requested a refund and was told because I had chosen some kind of "discount" rate, I wasn't allowed the free trial so there was no refund (??!). Of course, it was their discount code on their web site with no mention that it was non-refundable. On an iPhone, it basically does location finding (which I couldn't make work either because it kept wanting me to set up more areas) - which can be done with Apple Find My app and Google... Read More

V
VeryAngry
4/22/2020
I paid for the 1 year 2019 of service and then cancelled my account just to have the re-new it for 2020 and I've been told they are working on it to give me a refund and yet, still nothing! I've now been working on this for over a month and they are just giving EXCUSE after EXCUSE, and the same BS each and every time. Over it. I'm going to dispute it with my Credit Card company.

garciavane.vg
4/11/2020
I tried the free trial but the reports didn't work so I opted out of the subscription yet they still charged me. I contact them the same day and they said they would issue me a refund. I have almost four month now contacting them and they keeping giving me excuses saying they are working on it. Don't waste your time or money on this app.

B
Brent H
2/14/2020
I paid for one year of their service in December of 2018. The app didn't work correctly on one of my children's cell phones, so I told them to just cancel the service. I did NOT ask for a refund for that year. A year later... I was checking my credit card bill for December 2019 and saw that they billed me for another year!!! I contacted their customer support email that very same day, asking them to cancel my service and give me a refund for this new charge. After all, I hadn't used the service at all during the previous year that I paid for. It is now February 7th and I've contacted them a dozen times since then, and they still have NOT given me a refund! They are ROBBING... Read More

Our Partner
  • Scheduling and blocking services
  • "Time Bank" and "Fun Time" features
  • Geo-fencing alerts parents if kids leave safe zones
  • SOS/Panic button transmits child's location instantly
  • Speed Alert feature notifies parents when their teen is driving over speed limit
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