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Embrace Pet Insurance Review

258 Customer Comments & Reviews - see all comments
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Embrace Pet Insurance Agency LLC is a pet insurance provider based in Cleveland Ohio that sells policies for dogs and cats. They were founded in 2003 and are underwritten by American Modern Home Insurance Company.

Embrace has an A+ rating with the BBB, consistently positive online reviews, and is known for broad coverage and fast payouts.
 
VIEW RATES

How is Embrace rated?

Breakdown

4.5/5
Coverage
4.5/5
Cost
4.5/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Embrace gets good marks from us mainly on the strength of customer satisfaction.

Even though plans are a little on the pricier side, and unlimited coverage is not an option, customer feedback is among the most positive.

Also, Embrace offers standard coverage of many conditions and treatments not offered at all by most plans. These include behavioral therapy and prosthetics.

Embrace Coverage

Coverage - 4.5 / 5

Embrace sets itself apart from the pack in coverage because, in addition to providing for usual accidents and illnesses, the company also covers various items not traditionally offered under other companies' standard plans.

These include prosthetic limbs, behavioral therapy, and alternative treatments. Embrace also offers prescription drug coverage and a wellness plan at an additional cost.

As with all pet insurance plans, Embrace will not cover pre-existing conditions if they were apparent before the policy purchase.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Wellness
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care
  • Behavioral Therapy
  • Prosthetics & Mobility Aids

Benefit Limits

Benefit Limits - 4.5 / 5

Embrace's annual maximum is also customizable, although the highest limit is lower than some other companies, and they do not offer unlimited coverage.

The lowest limit is $5000, while the highest is $15,000. This refers to the maximum they will pay for all incidents and procedures for the entire year.

If your pet requires multiple, serious procedures, or cutting edge treatment, it's possible this can be a limiting factor.
Benefit Limit Types
Annual
Annual Benefit Maximum
$15,000

Reimbursement & Deductibles

Reimbursement - 4.5 / 5

Embrace's policies are among the most customizable when compared to other companies. This includes the reimbursement model as well.

Embrace will cover anywhere from 65% to 90% of your actual vet bill. Choosing a lower reimbursement percentage will translate into lower premiums.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
65%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Embrace offers deductible options that tend to be on the more flexible side as compared to other players.

The company enables their customers to choose annual deductibles of $100, $200, $300, $500 and $1000. They also offer a program called Healthy Pet Deductible.

Every year you do not receive reimbursement from a claim, your deductible will decrease by $50.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$1,000

Pricing: How much does Embrace cost?

Cost - 4.5 / 5

Embrace's policies are slightly higher priced when compared to other companies. But you can get a budget conscious plan by choosing the low annual limit and higher deductible.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$13.04
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$8.98
Rate Details: Annual Deductible: $1,000 Benefits Cap: $5,000 Reimbursement Model: 70% of Actual Cost
Available Discounts: Discounts vary by state. Discount options include, but are not limited to, a multiple pet discount of 5-10%, military discount of 5%, spay/neuter discount of 5%, annual payment discount of 5%, paying via bank account discount of 5%, and PenHIP discount of 5% (if score is 0.3 or lower).

Enrollment & Waiting Periods

Enrollment - 4 / 5

Embrace's waiting periods are pretty much standard when compared to other companies.

For accidents and illnesses, the waiting period is 14 days. However, in some states, the waiting period for accidents is only 48 hours or two days.

There is an additional six month waiting period for dogs for orthopedic conditions, but there is an option to have this reduced to as little as 14 days.

Embrace will not allow pets older than 14 to enroll in illness coverage, which some other plans do.
Min Enrollment Age
6 weeks
Max Enrollment Age
14 years
Illnesses Waiting Period
14 days
Free Look Period
30 days

Claims & Service

Extras - 4.5 / 5

Embrace has some of the best feedback we've seen when it comes to customer service.

The majority of online reviews mirror generally positive experiences. To make a claim you must fill out the claim form that was included with the enrollment email.

You can also download the form on the website or have it mailed to you. The form must be filled out by a veterinary staff member. Include all relevant invoices and receipts and fax or email them all to the company.

Embrace offers direct deposit to get you the reimbursement as quickly as possible. Furthermore, beginning recently, claim forms can now also uploaded through MyEmbrace, the company's online customer account.
Claim Form
Mail
Email
Fax
Online Portal

Contact & Additional Information

Homepage URL
http://www.embracepetinsurance.com
Headquarters Address
4530 Richmond Road, Cleveland, OH, 44128
Mailing Address
PO Box 22188, Beachwood, OH, 44122
Year Founded
2003
What We’re Hearing From Our Readers
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Customer Comments

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D
Donna B

1/8/2019
I enrolled with Embrace pet insurance 3 years ago. My Labrador retriever had surgery for a torn cruciate ligament. I submitted my claim 2 days after surgery and Embrace was very quick to process the claim. I am very happy with Embrace and the service received. The price is very reasonable and I am very thankful I had the insurance. There were so many companies to choose from and I am glad that I went with Embrace.
2 People found this helpful.
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J
Jenn B

8/19/2018
Amazing! My puppy, he is really almost 9 years old, has been with Embrace since the very beginning. He started with Embrace at two months old. I got pet insurance for one reason and one reason only. What if I had to make a decision that I didn't want to make; a decision about his life based on money. That would be worse then the loss itself. I am so happy I made the decision to start with Embrace. Throughout the years, he has had various things happen. Embrace was always there and helped with those bills. Maybe $1k max. Then this year happened. March 2018 he had a large tumor in his liver. He weighed 17.5 pounds. The tumor one pound. He could not control his bladder,... Read More
2 People found this helpful.
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M
Michele R

7/2/2018
We have had our Zippy insured with Embrace for several years without a claim. When Zippy became sick with an eye tumor Embrace was there for us. They quickly handled the claim putting our mind at ease. I have been recommending Embrace to other pet owners ever since.
2 People found this helpful.
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Jackie P

3/28/2018
Embrace is awesome. I am getting towards the end of my insurance year, so I asked my veterinarian staff to submit several claims for 2017. I wasn't sure I was going to exceed my deductible, so I waited until my renewal would be coming up. These claims were faxed on a Saturday, and my first check arrived within that following week. I just received three more checks and it has been only a week and a half. All I can say is fantastic. I have had Embrace for almost five years, and they never cease to amaze me. Well worth the investment, if nothing more than peace of mind. Love Embrace.
2 People found this helpful.
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pattygluntz

6/24/2022
Terrible!! My dog had Giardia at 8 weeks old, which I never submitted a claim for and did not have pet insurance, so when I submitted a claim for benefits for a small intestine bacteria Overgrowth six months later when he was almost 8 months old, they refused to pay because they said the vet never did a fecal test to rule out Giardia. My vet sent them a letter, citing veterinarian studies which show absolutely no correlation between Giardia and SIBO, which is why she did not put my dog through a needless test. She did a blood test instead to confirm. Since the blood test confirmed SIBO, there was definitely no reason to run the fecal exam. Had the blood test come back negative for... Read More
1 People found this helpful.
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2bravesoul

5/3/2022
This company is VERY expensive. I started out with a $575.00 premium. In two years they raised the premium by $1,000.00. If you have a claim they raise the premium to the point where it isn't affordable. I have emailed them three times and have yet to have a response. They were supposed to give a 5% discount which I can find no trace of. There are a lot of other pet insurance companies out there and hopefully there are some who aren't as unreasonable and jump up the prices on premiums like Embrace.
1 People found this helpful.
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lknight45

1/3/2022
I'm really surprised by all the negative comments. I've had my 2 Shih-Tzus and my cat covered by embrace for nearly 4 years now and am so glad that I took the advise of a client of mine who had coverage through them for years. Just this past May one of my babies was diagnosed with diabetes and the other had a really bad skin problem which took months of treatment and multiple vet visits. The one with diabetes was going to the vet once a week and having to stay all day for the first month. Embrace was great in covering the claims and very prompt in processing everything. On average it would take about a week for them to process my claims and reimburse me the 80% per my policy. Even... Read More
1 People found this helpful.
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S
Sawyer

9/16/2021
Nope, just don't. Initially I had went with Embrace because they do medical reviews and reconsider "pre-existing conditions". After a few red flags, I went with my gut, cancelled, and went elsewhere. I submitted my cats records for review as soon as I signed up to get things going. He hardly had any cause I had only had him for a few months. Basically there was a question with our previous insured as to whether or not he had an upper airway infection which could be considered a pre-existing condition. Pretty much anytime he got sick, I'd be SOL. After submitting, Embrace came back with their decision stating that as long as he didn't present with the following at the vets office for... Read More
1 People found this helpful.
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jtcaron61

6/30/2021
WOW! Read some of the other reviews and I have to say I disagree. I have had Embrace for 2 year and 7 months for my sweet Poppy, she will be 3 mid August. We have had no problems getting claims for illness or wellness. One time we had to submit more paperwork but once that was done the claim was approved. Honestly if you educate yourself and read the policy fully you shouldn't have any problems. You can alway request pre-authorization if you aren't sure. I like knowing I can take her in when needed and know that I won't be stuck with a huge bill. I definitely recommend Embrace! <3
1 People found this helpful.
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Terry M

3/16/2021
We have two six year-old Belgian Malinois who’ve been Embrace covered, including Wellness, for over 5.5 years. We are thoroughly impressed with coverages, reimbursements, and friendly professional customer service. Highly recommend.
1 People found this helpful.
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Unlimited Reimbursement at Any Vet

  • Covers Illnesses, Conditions & Accidents
  • Add Dental & Prescription Coverage
  • Wellness Plan for Routine Check-ups, Grooming & Training
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