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Healthy Paws Pet Insurance Review

3,292 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3292 Customer Comments & Reviews

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J
Jeanne O

6/19/2019
We’re so pleased with our experience with HealthyPaws insurance! Very simple to enroll in a plan and easy to file a claim when you need them. Very impressed that they reached out to us after our Daisy had surgery to see how she was recovering and extend well wishes! They’re more like family than an insurance business. Highly recommend!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Jeanne - We hope Daisy is doing well after her recent surgery. Having a pet go through any kind of surgery is never easy. Thank you for the kind words about our simple enrollment process and easy claims process. Please give your furball a giant hug from us!
Gina L

6/19/2019
Healthy Paws is one of the best pet insurance companies I've dealt with! I have had experience with two other companies and HP is by far the best! The claim submission is easy, the reimbursement rates are high (mine are 80%), the rates are reasonable and the customer service is superb. I highly recommend them.. for example, my German Shepherd within 10 days time had knee surgery and then ended up in the ER, costing me about $8400 in 10 days, I submitted the claims to HP and received $6400 in reimbursements! AND received those fund quickly! The knee surgery in 3 weeks and the ER in less than 2! This is huge when you have those type of vet bills - they even emailed me personally to check on... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Gina - We are so sorry to hear that your sweet German Sheppard required major knee surgery. Hopefully, his rehabilitation is going well. Thank you for all the kind words regarding our customer service, reimbursements, and low premiums. Please give your pup one more giant hug from us
R
Robin M

6/18/2019
I would never own a pet without having pet insurance. To be faced with a life or death situation and not be able to financially afford it, isn’t an issue when you have pet insurance. With Healthy Paws, I KNOW I can give my pups the best medical care available... no questions asked and fast reimbursement checks.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Robin - Thank you so much for the kind words about our reimbursement process and the importance of having pet insurance for our furry friends. Please give your pups another big squeeze from us!
S
Stephanie M

6/18/2019
Healthy Paws truly has been a Godsend to my goldendoodle's care. I truly believe that my dog would not be where she is today without the help from Healthy Paws. Their customer service is unmatched. They are truly invested in their customers and their pets and even send messages to check in to see how your pet is feeling. Speaking on the phone with customer service, everyone is extremely helpful and warm to speak with. They have gone above and beyond for my dog and her care and I cannot thank them enough for all of the help they've provided!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Stephanie - We are so happy to hear that your customer service experiences have been so positive. We pride ourselves on having exceptional customer service so hearing that our pet parents are so pleased means the world to us. We are sorry to hear that your pup was not feeling well and hope she is doing much better now. Please give her a big hug from us.
stegwoodward

6/18/2019
Excellent Pet Insurance, dealt with our claim quickly and received the reimbursement in the time frame quoted. I would recommend Healthy Paws to anyone wanting good pet insurance.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
stegwoodward - Thank you so much for the kind words regarding your Healthy Paws claim experience. Please give your furball one more big hug from us!
A
Amy

6/18/2019
I didn't have insurance with my first yorkie and spent probably $5,000 in the last two years of her life due to kidney failure. Upon getting my next yorkie, I immediately purchased insurance. I thought I wouldn't need it until Lulu was older much to my surprise. Last September I noticed she was exhibiting symptoms of UTI. Sure enough and 7 months later of trying to figure out the underlying cause, she was diagnosed with MVD. She had to have surgery which cost $1,800. Healthy Paws covered 90% of it otherwise I would not have been able to have afforded it for a few months. I will ALWAYS have insurance and Healthy Paws customer service and reimbursement process is the best! Thanks HP!!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Amy - We are very sorry to hear about your previous pups passing, but we are so happy that we were able to help with sweet Lulu's recent surgery. We hope that her recovery is going well. Thank you for the kind words regarding our Customer Service and for helping to raise awareness about pet insurance. Please give Lulu another big hug from us.
svsurles

6/18/2019
I never thought I would actually need to use my pet insurance. It was purchased for peace of mind. When an unforeseen rare diagnosis occurred (requiring costly tests) Healthy Paws was there! They were there for support- financial reimbursement and concern for what we were experiencing.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Svsurle - We are so sorry to hear that your fur baby was ill recently but hopefully they are feeling much better now. Thank you for the kind words regarding our policy and your overall Healthy Paws experience. Please give your fur baby another big hug from us!
J
Janet H

6/17/2019
I purchased Healthy Paws Insurance like everyone else hoping to never need it. Unfortunately my lab mix ate something she wasn't supposed to and I ended up with over $3k in vet bills. Had it not been for insurance, I would not have been able to afford to take care both my financial obligations and my sweet Sophie. Thanks to having insurance with Healthy Paws I was able to focus on my furbaby instead of the financial burden of this event. Their customer service is stellar. Occasionally I did have to wait on hold during peak times but that was offset by the fact they are available on weekends as well. Claims process is straight forward and efficient. I can't recommend this company enough.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Janet H - Thank you for all of the kind words regarding your customer service experience. We pride ourselves on having exceptional customer service. We are sad to hear that Sophie was not feeling well, but we are so happy to hear that she is doing much better now! Please give her another big hug from us.
P
Peggy E

6/17/2019
I highly recommend Healthy Paws pet insurance for their first rate service. They have been a Godsend for our two miniature schnauzers who have both faced major illnesses. Claims processing is super easy by computer or on a phone app, taking no more than 5 minutes. Reimbursements are very fast, and they don’t quibble on coverage. They are very straightforward on everything. They even send emails checking on our pets after treatment. I will continue to use them for any and all pets.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Peggy - We are so happy that your overall experience with Healthy Paws has been so positive. Thank you for taking the time out of your day to write such a wonderful review. Having sick pups is never easy so we are so happy that we could play a part in making sure they have access to the best available medical care possible. Please give both of your sweet little schnauzer's one more big hug from us!
J
Judy P

6/17/2019
Very happy with Healthy Paws insurance. Great, fast, efficient service. Premium competitive.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Judy - Thank you for the kind words and for taking the time to write your review. We are so happy that you have been pleased with your Healthy Paws policy.
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  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
  • Most Claims are Processed in 2 Days
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