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Healthy Paws Pet Insurance Review

3,292 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3292 Customer Comments & Reviews

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K
kristopher

6/15/2019
we've had pet insurance for a while, and, luckily, never had cause to use it. Suddenly in the middle of the night one of our dogs started vomiting and peeing uncontrollably. In a panic we rushed him to the vet and proceded to wait on pins and needles as we went through a wide variety of tests trying to figure out what was wrong - each one more expensive than the last. We started to have incredibly difficult conversations about what would happen when we couldn't afford any more tests? And where exactly was that line? Thankfully, healthy paws paid out within days and covered the vast majority of our expenses. Our pup was fine in the end, after 5 days in hospital and 8,000$ in vet... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Kristopher - Thank you so much for taking the time to write your review and for all of the kind words regarding your claims experience. We are sorry to hear that one of your sweet pups was so ill recently, however, we are so happy that he is doing much better now! Please give all of your fur babies one more giant hug from us!
Carol L

6/15/2019
Healthy paws has been a terrific insurance partner. They not only took care of the bills when our dog became extremely ill, they followed up with us to ensure our fur babies were doing well.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Carol - We are so happy that your pet insurance experience has been so pleasant. We are sorry to hear that your baby was ill but we are so glad we could be there to help. Please give your fur baby one more big hug from us!
K
Kelly G

6/14/2019
Our experience with Healthy Paws has been beyond what we expected, in a great way. They were always responsive to our questions, true to their word, and not only that, they were asking how our dog was doing as our journey progressed, which to us is fantastic. Our German shepherd puppy Kuma started favoring a leg when he was just a little guy. Our vet and surgeon diagnosed him with elbow dysplasia at the age of about 9 months. Facing the increasing pain, lameness and decreased quality of life for our puppy, we chose to proceed with the recommend surgery for him. Four months later ,after double elbow surgery and a long recovery of medications and physical therapy, Kuma is running... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Kelly - We are so happy to hear that Kuma is running and splashing, and playing like his old self again. This is wonderful news! Seeing our fur babies in so much pain is never easy but we are glad that Healthy Paws can play a part in making sure that Kuma has access to the best medical care and rehabilitation options available today. Please give Kuma one more giant hug from us and thank you for all of the kind words regarding your customer service experiences.
T
Tom N

6/14/2019
Healthy Paws has been beyond incredible in all aspects of customer service, and claim support. My dog Bodhi had torn his left ACL, and had to have TTA surgery to fix it. The surgery cost over $3,000 and was not only difficult to see Bodhi in pain, although I would do anything for him, the thought of spending a over $3,000 was tough to swallow. The entire surgery was covered by Healthy Paws. Filing a claim was as easy as taking a picture of the vet bill, and uploading it to the claim site, and a few days later it was all processed. Then, three years later when he tore his right ACL, I couldn't believe that I had to put Bodhi through the same ordeal, as well as spend another $3,000 on the... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Tom - Thank you for all of the kind words regarding our customer care team and the ease of your claims experience. We are so sorry to hear that Bohdi had to go through another major knee surgery, but are glad he is recovering nicely It's never easy to see our furry friends in so much pain which is why we are so happy that Healthy Paws can play a part in ensuring that Bohdi has access to the best available medical care. Please give him another great big hug from us!
N
Nicole

6/14/2019
Reasonably priced and fantastic coverage. Claims are promptly paid and the customer service is friendly and helpful. I highly recommend it.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Nicole - We are so glad that you have been so happy with your customer service experience and our super easy claims process. We strive to provide the lowest premiums possible so that pet parent's like you can afford to give their pet the best medical care available today. Thank you for the kind words and please give your fur baby a big hug from us!
L
Leanne B

6/13/2019
I couldn't be happier with HealthyPaws! I have all 3 of my pooches insured through them and they have been by my side through illnesses and ailments big and small including foreign body surgeries, toenail surgeries, knee surgeries, skin conditions, aches/pains, you name it! Pet issues are stressful enough to deal with, nevermind the financial burden. HP allows you to focus less on the stress of vet bills and more on your pet's diagnosis and recovery. Submitting claims via the app is a cinch and I can always count on HP to process them quickly and accurately. The direct deposit to your bank account feature is an added bonus. I recommend Healthy Paws anytime I can. They're a must for... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Leanne - We're happy to have you as part of the Healthy Paws family and glad we can be there for your pooches. Glad you like our direct deposit feature! Thanks for the kind words regarding our phone app and customer care team. Give your babies big hugs from us!
C
Cassidy

6/12/2019
We are extremely grateful for Healthy Paws! Our 10 month old puppy was suspected to have a bleeding disorder and required countless tests and trips to see specialists. She ultimately needed surgery at a specialty hospital. Healthy Paws covered 90% of all of the bills making it possible for our puppy to receive the the best care from the best doctors. The customer service at Healthy Paws was also very helpful. There were always knowledgable people available to help answer our questions and concerns. Thankfully, our puppy is doing great now! We are very appreciative of all that Healthy Paws has done for us and would recommend them to any pet parent.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Cassidy - We're so sorry your girl was ill and needed that surgery, but glad she is finally doing well! We are so happy that we could play a part in making sure she has access to the best available medical care. Thanks for the kind words about our customer care team. Give your girl a big hug from us!
Kz T

6/11/2019
We appreciate everything and are very happy with the staff at healthy paws. How quickly everything was handled and courteous representatives. Thank you healthy paws.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Kz - We appreciate the kind words regarding our customer care team and reimbursement process. Give your baby a big hug from us!
D
Dori S

6/11/2019
This pet insurance is absolutely the best! Never had an issue. FAST response time on claims, always have the money within 2 weeks. If signing up, be sure to select the right yearly deductible for you as well as the percentage you will receive back after your deductible is met. I always recommend Healthy Paws, cant go wrong.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Dori - Thanks for the kind words about our claims processing and reimbursement time. Glad we can be there for you and your babies!
Liz C

6/10/2019
I'd give 10 stars if I could! Our dog and cat are covered by Healthy Paws and they have given us tremendous piece of mind! Our cat has had two major incidents and Healthy Paws totally stood by him. Before purchasing understand that the vet exams, even emergency, are not covered - procedures, surgery, tests, medications are. After my cat's surgery and a procedure Healthy Paws emailed to ask how he was which was greatly appreciated. I suggest Healthy Paws to all my friends and all have been very happy!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Liz, We're so sorry your kitty had to have a major surgery. We appreciate all of your kind words regarding our customer service. Please give both of your babies one more big hug from us!
Top Rated
Our Partner
  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
  • Most Claims are Processed in 2 Days
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